Internal Mobility Cross-skill Specialist II
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Job Location:
San Antonio, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
At Chase you will focus on business results by offering options and finding solutions to help our customers. The Cross-Skill Specialists work is creative exciting and different every day.
As a Cross-Skill Specialist in Business Banking and Business Card you will focus on business results by offering options and finding solutions to help our customers.
Job responsibilities
- Communicate with Business Banking and Business Card customers simultaneously or on a rotational basis in a metrics-driven environment
- Document Business Banking and Business Card customer account activities thoroughly and concisely while navigating multiple technologies and staying engaged with our customers
- Conduct detailed conversations with our Business Banking and Business Card customers
- Ensure appropriate customer outcomes by approaching problems logically and with good judgment
- Work independently and in a team environment to meet or exceed scorecard goals
- Proactively offer suggestions and solutions on process improvements
Required qualifications capabilities and skills
- Must be willing to work in an environment that requires phone-based customer interaction
- Must have experience in Business Banking or Business Card phone customer service
- Proficiency with basic computer functions including mouse and keyboard usage navigating multiple applications conducting searches on the Internet and maneuvering in a Windows-based environment
- Be efficient in basic math skills
- High school diploma/GED
Preferred qualifications capabilities and skills
- Minimum of one year of customer interaction or customer support experience either by phone writing or face-to-face
Work schedule
Work hours will vary within a fulltime 40-hour-per-week schedule. You must be willing to work schedules during our operating hours which may include evenings weekends and holidays. Specific information will be provided by the recruiter.
This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.
You will be required to attend training onsite regardless of your work location. Your schedule and work location will be established based on business needs (e.g. working onsite at your home office or a combination of both).
Required Experience:
IC
Key Skills
- Dermatology
- Marketing and Merchandising
- Corporate Risk Management
- Kpo
- Accident Investigation
- Content Management
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
