Phone Operator & Scheduler

Davao City - Philippines

Monthly Salary: PHP 9 - 9

Posted on: 14-10-2025

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule:

40 hours per week 8 AM to 5 PM Pacific Time
Client Timezone: Pacific Time (California)

Client Overview:

A growing pain management healthcare organization serving multiple communities across California through specialized clinics in major cities. The organization focuses on providing essential pain management services to patients who depend on timely compassionate care coordination. With high patient volume and multiple locations this is a mission-driven healthcare environment where your work directly impacts patient access to care.

Job Description:

Youll be the vital first point of contact for hundreds of patients daily playing a crucial role in their healthcare journey by managing appointments and addressing their care-related concerns. This isnt just answering phones - youll be helping patients navigate their pain management treatment ensuring they get the appointments they need when they need them. Youll work as part of a dedicated team handling high-volume operations while making a meaningful difference in healthcare accessibility.

Responsibilities:

Schedule patient appointments across multiple pain management clinic locations throughout California
Check and confirm appointment statuses for existing patients seeking care updates
Handle inbound calls regarding patient medication status and prescription inquiries
Process appointment modifications and cancellations with attention to patient needs
Provide compassionate customer service support for patients calling about their care
Manage high-volume inbound call flow as part of a team processing 400-500 daily calls
Maintain accurate patient information and appointment scheduling systems
Coordinate between multiple clinic locations to optimize patient scheduling

Requirements:

Strong English communication skills both verbal and written
Previous experience in medical field (phone support authorization processing or healthcare-related roles)
Professional phone manner with patient-focused approach
Experience with appointment scheduling systems and customer service protocols
Ability to handle high-volume call environments with composure
Bonus if youre comfortable with medical terminology and insurance processes
It helps if you have experience working Pacific Time hours

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring

ZR28498JOB

Required Skills:

Required Education:

This is a remote position. Schedule: 40 hours per week 8 AM to 5 PM Pacific Time Client Timezone: Pacific Time (California) Client Overview: A growing pain management healthcare organization serving multiple communities across California through specialized clinics in major cities. The orga...