receptionist manages an offices front desk serving as the first point of contact for visitors and callers by greeting them answering phones and directing inquiries. Key duties include performing administrative tasks like scheduling appointments managing mail maintaining the reception area and providing general office support. The role requires excellent customer service communication organization and multitasking skills to ensure a welcoming and efficient office environment.
Core responsibilities
Front desk management: Greet visitors answer and direct phone calls and provide information to callers and guests.
Visitor and client liaison: Act as the first point of contact for clients and customers ensuring a positive and professional first impression.
Scheduling and appointments: Manage calendars schedule meetings and arrange appointments for staff.
Administrative support: Perform various clerical tasks including filing photocopying and data entry.
Mail and deliveries: Receive sort and distribute incoming mail and packages and prepare outgoing shipments.
Office organization: Keep the reception area tidy and organized and manage office supplies.
Security: Maintain office security by following procedures and monitoring access such as issuing visitor badges.
Required skills
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Exceptional organizational and time-management skills.
Proficiency in multitasking and prioritizing tasks.
Familiarity with office equipment like printers fax machines and the ability to use software like Microsoft Office Suite.
A professional and resourceful attitude.
Typical qualifications
A high school diploma or equivalent is often sufficient with on-the-job training provided for many roles.
Some positions may prefer or require additional education or certifications.
Experience in a receptionist or administrative role is beneficial.