Solution Support Engineer
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Client Enablement & Performance Focus
- Monitor client usage and performance trends to identify gaps inefficiencies or opportunities for improvement.
- Deliver virtual and in-person client training on IPT platforms and operational workflows.
- Create and maintain onboarding materials reference guides and FAQs to support user success.
- Serve as a product expert during training engagements particularly SureTec and other IPT tools.
- Own and manage the user access process including approvals and lifecycle management of user accounts.
Product Pilots & Feedback
- Support pilots and early-stage deployments by coordinating logistics monitoring usage and collecting structured feedback.
- Collaborate with Product and Engineering teams to relay findings from the field and advocate for iterative improvements.
- Participate in pre-deployment feature testing to ensure readiness and usability in operational contexts.
Software Deployment & Release Support
- Coordinate release rollouts and software updates with field engineers to minimize operational disruption.
- Validate the performance and stability of newly deployed software in real-world field environments.
- Collect and document structured field feedback regarding functionality and performance.
Knowledge Sharing & Continuous Improvement
- Document recurring issues resolution steps and best practices. Develop processes and procedures where necessary.
- Contribute to after-action reviews and internal debriefs to support operational learning and service improvement.
- Analyze support trends and operational metrics to identify process or product improvement opportunities.
Real-Time Technical Support
- Provide Tier 2 IT and Software support including escalated environment troubleshooting.
- Interface between Operations and Software Development teams to ensure resolution.
- Monitor live job activity and proactively flag anomalies or issues before they impact operations.
All other duties assigned.
Qualifications :
Requirements
- Bachelors degree in Engineering Computer Science or equivalent from accredited university.
- Demonstrated experience in product engineering or client-facing technical support roles.
- Proven problem-solving skills and ability to perform quantitative analysis.
- Excellent verbal written communication and presentation skills.
- Sound knowledge of IPT software or other equivalent work experience
- 12-hour shifts on a 14/14 rotation in Houston TX including nights and weekends
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
IPT Global is a well integrity software and advisory services company dedicated to working closely with clients to establish and continuously improve the safest and most efficient well integrity operations possible. We nurture a collaborative and innovative work culture.
