Account Advisor Social Media
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
WHATS ON YOUR PLATE
Provide exceptional customer experience on social media channels - including but not limited to replying to customers inquiries requests complaints and escalations in a timely manner taking actions to retain customers whenever needed.
Interact with community members and customers in a professional personable and timely manner to grow and keep the community alive.
Monitor track and report on community feedback and online reviews.
Strengthen relationships with our loyal customers and key influencers within the community.
Deploy social listening tools to monitor positive/negative comments and topic trends and strive to boost engagement and resolve potential conflicts that may affect brand reputation.
Be creative in responding and formulating replies in the FAQ sheets.
WHAT DID WE ORDER
BSc Degree in Marketing Business Administration or Equivalent.
Fluent in Arabic and English (especially written communication and content writing).
Experience planning and leading community initiatives.
Ability to identify and track relevant community KPIs.
Attention to detail critical thinker and problem-solver.
An average of 6 months to 1 year of experience in social media management online content writing community management or similar roles.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Business Consulting
- Anti Money Laundering
- Health
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- Actuary
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
