Assistant Guest Service Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience.
- Will oversee mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
- Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
- Utilize tools to execute timely thoughtful and personalized communications and teach and train team members to do the same.
- Foster an environment that ensures consistency and a high level of guest satisfaction.
- Strive to improve guest and team member satisfaction and maximize the financial performance of the department.
Qualifications :
- Minimum of one-year prior experience as a front office leader/supervisor for a luxury hotel.
- Demonstrated ability to communicate effectively and to provide directions and guidance in a clear concise and professional manner.
- Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
- Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.
Additional Information :
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Cost Accounting
- Accounting And Auditing
- Communication
- EMS
- Activex
- Jboss
About Company
Become one of the authors of our story. Join our team as a Receiving Agent at Susurros del Corazón in Punta de Mita Mexico, reporting to the Purchasing Manager. Your main responsibility will be to ensure that the products/merchandise received meet the quality standards required by the ... View more
