Associate Account Management
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Support Associate
Roles and Responsibilities:
- Be the primary point of contact for our Business-to-Business customers through Voice Email & Chat.
- Provide timely accurate and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality productivity attendance and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Skills Required:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers manage time effectively and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Email Chat & Voice).
- 02 years of experience (freshers welcome!).
Work Location:
- Location: Work from Office - 7th Floor Divyasree Building Lanco Hills Manikonda Hyderabad 500089
- Shift: Rotational shifts-includes both day and night
- 5 days of work2 day-rotational off
Additional Information:
- A fast-paced global work environment where your voice matters.
- Skills for life: problem-solving professionalism adaptability and communication.
- A team that feels like family and celebrates every winbig or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
- Perks: One way Cab facilities available (within 25 Kms of office location).
Qualifications :
High school diploma or equivalent and above.
Additional Information :
Disclaimer
Sutherland never asks for payments or favors for job opportunities.
If you receive any suspicious request please report it to:
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Portfolio Management
- Wealth Management
- Financial Services
- Hybris
- Microsoft Word
- Banking
- Cash Management
- Data Management
- Microsoft Powerpoint
- Securities Law
- Microsoft Excel
- Internet Of Things
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
