Senior Client Support Specialist Tenent

Experian is the leading global information services company providing data and analytical tools to clients in more than 65 countries worldwide. The company helps organizations manage credit risk prevent fraud provide data security and automate decision-making. Experians vision is for people data and technology to become necessary parts of every major consumer economy around the world.

The role of the Senior Client Support Specialist is to perform support activities for Housing clients and prospects to develop new business relationships and strengthen the value of existing client relationships. The role will partener with Account Executives that maintain a primary responsibility for reseller clients. Excellent external and internal customer service skills and experience are required.  Experian seeks a candidate with strong attention to detail ability to perform a large variety of duties for multiple clients and account executives and excellent follow-up skills. . This opportunity provides an ideal candidate with the training and resources needed for professional development.

• Support account executives by managing all aspects of onboarding and membership documentation.
• Ability to organize maintain and execute onboard credential responsibilies flawlessly and on time.
• Coordinates communication with account executives and clients to implement product or service changes regarding security membership onboarding and legal.
• Hold meetings with clients/prospects using the telephone in conjunction with web-based tools.
• Identifies product-cross sell and up-sell opportunities and either takes the lead or refers them to sales personnel.
• Provides customer intelligence to sales and marketing functions to position our offerings effectively.
• Provides product training to users to ensure effective client utilization of Experian services.
• Communicates client account maintenance needs and requests to appropriate personnel.
• Maintains contact with product and service users to enhance client relationships.
• Additional responsibilities include managing batch programs consulting with Programs/Process/Compliance cross-selling/upselling where appropriate transmission/file maintenance submitting invoice credits and manual debits managing yearly client audits subcode setup managing volume/revenue reports pricing maintenance and custom reports.

Qualifications :

• Excellent organizational and project management skills
• Superior problem-solving and analytical skills
• Good knowledge of consumer credit reporting marketplace and willingness to learn more
• Comfortable operating within a team approach with energy and sense of ownership
• Excellent oral and written communication skills
• Self-starter with a drive to learn independently and in a structured environment
• Customer service and terrific follow-up skills
• Willingness to volunteer for activities as a member of a teamed account selling approach
• Solid working knowledge of CRM system is desired
• Strong PC skills Excel Word PPT MS Office Salesforce
• Good presentation skills and ability to lead engaging meetings
• Willingness to learn industry and capabilities of Experian
• Comfortable operating within a teamed selling approach with energy and sense of ownership

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

Remote Work :

No

Employment Type :

Full-time