Client Service Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Welcome to QIMA ! Our team is looking for a Client Service Supervisor at our office in HangzhouBinjiang
Day to day duties may include:
- Communicate with internal and external clients.
- Manage the client experience through accelerated customer service and support.
- Receive samples and log them into laboratory software.
- Create and maintain client financial account and communication profile.
- Liaise with laboratory staff to meet customer expectations.
- Deliver results data to achieve customer satisfaction by maintaining specified turnaround targets.
- Process payments and respond to account balance questions collections when required.
- Respond to customer concerns and complaints and initiate corrective or preventative actions.
- Order supplies through procurement and coordinate shipments.
Qualifications :
Qualifications
- Experience: Minimum of 3 years previous work experience in client services business administration or agriculture
- Education: A post secondary education (degree and/or diploma) in chemcial international trade or business administration would be a strong asset.
- Previous experience and knowledge of agriculture and/or sales would be an asset.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Business
- Patient Care
- Compliance
- Facility
- Emergency
- Accounting
- HVAC
- Daily Operations
- Direct Supervision
- Professional Development
- Service Management
- Service Operations
- Service Quality
- Payroll
- Service Technician
About Company
QIMA is more than a testing, inspection, certification, and compliance company: We are on a mission to offer clients smart solutions to make products consumers can trust. With a global reach spanning 100+ countries, QIMA serves the consumer products, food and life sciences industries ... View more
