Computer Support Associate II Infrastructure

Torrance, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description:

Major Purpose:Provides day-to-day operational support for a computing environment (computer center unit computing a community of users etc.) in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth depth and/or frequency of interaction with external contacts. Major Duties: Documents recording and/or distributing information. Has limited breadth depth and/or frequency of interaction with external contacts. Typical examples include logging statistics on process completion reporting problems updating data maintaining documentation or procedures distributing reports. Maintains equipment supplies data supporting processes or operations. Typical examples include scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options. TYPICAL EXAMPLES: --monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports -- customer information updates --purchase orders --inventory maintenance or other service records -- configuration and utility files Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre- established and documented solutions. Those solutions may be multipathed requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their scope to resolve. Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: --assist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures provided Skills Abilities Knowledge: Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. Knowledge of computer security policies and a general overall knowledge of computer security concepts. Knowledge of computing and networking concepts and fundamentals. Education: Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Work Experience: Information technology experience and/or business experience. (Less than 1 year)

Enable Skills-Based Hiring No

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Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : Onsite Key Responsibilities: Provide hands-on IT support for all departments at the Torrance location. Troubleshoot hardware software and network issues across desktops laptops printers and peripherals. Deliver exceptional customer service to internal users and stakeholders. Manage and resolve IT tickets using ServiceNow or similar platforms. Support and maintain networking equipment endpoints and collaborative tools. Assist with AI-related tools and technologies as part of ongoing innovation efforts. Document resolutions procedures and updates in knowledge bases and ticketing systems. Participate in system upgrades deployments and asset lifecycle management. Required Skills & Qualifications: Proven experience in IT support or engineering roles. Strong troubleshooting skills across hardware software and networking. Familiarity with ServiceNow incident management and ticket prioritization. General understanding of AI technologies and their application in IT environments. Excellent communication and interpersonal skills. Ability to work independently and collaboratively across teams.

Description: Major Purpose:Provides day-to-day operational support for a computing environment (computer center unit computing a community of users etc.) in order to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally requi...

Description:

Enable Skills-Based Hiring No

Additional Details

Managers Requested Bill Rate : (No Value)
Does the position allow for the worker to be virtual/remote : No
Critical Position : No
If a Glider Assessment is Required enter the assessment ID : N/A
Position Title : Infrastructure Engineer
Specific Position Requirements : Onsite Key Responsibilities: Provide hands-on IT support for all departments at the Torrance location. Troubleshoot hardware software and network issues across desktops laptops printers and peripherals. Deliver exceptional customer service to internal users and stakeholders. Manage and resolve IT tickets using ServiceNow or similar platforms. Support and maintain networking equipment endpoints and collaborative tools. Assist with AI-related tools and technologies as part of ongoing innovation efforts. Document resolutions procedures and updates in knowledge bases and ticketing systems. Participate in system upgrades deployments and asset lifecycle management. Required Skills & Qualifications: Proven experience in IT support or engineering roles. Strong troubleshooting skills across hardware software and networking. Familiarity with ServiceNow incident management and ticket prioritization. General understanding of AI technologies and their application in IT environments. Excellent communication and interpersonal skills. Ability to work independently and collaboratively across teams.