Operations Manager – Digital Marketing Agency

This is a remote position.

This is a hands-on leadership role where youll rebuild and optimize delivery systems in ClickUp ensuring consistency across service lines ads email SEO content and CRO.

If you thrive on process optimization love turning chaos into clarity and can lead both people and systems this role is for you.

• Report directly to the CEO translating strategic goals into efficient operational systems.
  

• Audit map and optimize workflows across all departments (ads email SEO content CRO strategy).
  

• Build and maintain ClickUp templates automations dashboards and SOPs.
  

• Lead continuous improvement initiatives to enhance productivity and delivery speed.
  

• Identify inefficiencies and implement scalable system-driven solutions.
  

• Oversee day-to-day execution of client projects across delivery teams.
  

• Monitor deadlines workloads and dependencies to ensure timely completion.
  

• Lead weekly delivery reviews and cross-department syncs.
  

• Track and report operational metrics (capacity output delivery times bottlenecks).
  

• Act as the bridge between Account Managers and Delivery Teams.
  

• Establish structured communication channels and ensure inter-team accountability.
  

• Maintain a calm solution-focused approach to keep operations aligned.
  

• Develop ClickUp as the single source of truth for all agency operations.
  

• Integrate ClickUp with Slack Google Drive and Zapier for maximum efficiency.
  

• Continuously optimize automations to reduce manual work and improve turnaround times.
  

• Support the CEO in fostering a high-performing high-clarity operational culture.
  

• Lead by example proactive precise and positive under pressure.
  

• Empower teams to communicate better and execute faster.
  

• Proficiency in Google Workspace (Drive Sheets Docs) for process management.
  

• Experience using Slack ClickUp and Zoom for collaboration and reporting.
  

• Familiarity with automation tools like Zapier or Airtable.
  

• Strong understanding of creative and performance marketing workflows.
  

• Experience supporting remote cross-functional teams.
  

• Expert-level ClickUp skills (workspace architecture automations dashboards reporting).
  

• Proven experience in agency operations or project management ideally in marketing or creative industries.
  

• Strong grasp of digital marketing delivery cycles (ads email SEO creative CRO).
  

• Excellent organizational communication and problem-solving skills.
  

• A bias for action you dont wait for direction; you build solutions.
  

• HMO coverage (available in eligible locations)
  

• Permanent work-from-home setup
  

• Immediate hiring