Medical Authorization & Admin Clerk

As a professional all services delivered needs to be in line with the Cancercare values of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed in isolation.

To display the company values: C - Compassion A - Accountability R Respect E Ethics (CARE)

Job Purpose:

To ensure the efficient coordination of the authorization process and provide accurate professional administrative and financial support to the unit enabling a smooth workflow effective patient care and alignment with Cancercares CARE values.

SKILLS KNOWLEDGE AND EDUCATIONAL PROFILE

Skills:

Time management and organizational skills - Excellent time management and organizational skills are needed to optimize provider schedules manage patient flow and meet deadlines.

Strong communication (verbal and written) - Strong verbal and written communication skills are necessary for interacting with patients colleagues and for documenting information accurately.

Problem-solving and analytical ability - The ability to handle patient concerns resolve conflicts and troubleshoot issues that arise in a busy office environment is important.

Computer Skills - Strong computer literacy including Microsoft Office Suite and specific EHR systems is vital for administrative tasks.

Attention to detail and accuracy

Planning and prioritization skills

Customer Service - The ability to greet patients answer questions professionally and maintain a friendly and compassionate demeanor is key.

Knowledge:

Medical Terminology

Electronic Health Records

Medical aid processes billing and patient administration

Personal Attributes:

Emotional resilience and accountability

Integrity loyalty and initiative

Compassion and respect

Team-oriented with a strong work ethics

Minimum Education:

Grade 12 (Matric)

Relevant Diploma with Mathematics and or Accounting.

Computer literacy (Microsoft Office 365).

Minimum Experience:

2 years in a medical environment including knowledge of ICD-10 coding and medical aid authorization processes (oncology background advantageous).