Telecom Support Liaison
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Job Location:
Springfield, VT - USA
Monthly Salary:
$ 5928 - 8493
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Requisition ID:50272
Opening Date: 10/10/2025
Closing Date: 10/24/2025
Agency:Department of Human Services
Class Title:EXECUTIVE I - 13851
Skill Option:None
Bilingual Option:None
Salary: Anticipated Salary $5928-$8493/month ($71136-$101916/year)
Job Type: Salaried
Category:Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code:RC062 Technical Employees AFSCME
Merit Comp Code:
This position is a union position; therefore provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
While not requireda Resume/Curriculum Vitae (CV) is recommended. When applicable titles that require specific coursework professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of yourapplication. Failure to upload requested transcripts license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.
All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.
Why Work for Illinois
Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home.
No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Position Overview
The Office of Business Services is seeking to hire an Executive I at the Office of Business Services located in Springfield Illinois. Under direction serves as a Telecom support liaison on behalf of Department of Human Services (DHS). Acts as a liaison between DHS and Department of Innovation and Technology (DoIT). Coordinates reviews and maintains agency master records for landline and cellular equipment issued to DHS employees within internet application of Expense Management System (EMS) 11. Plans creates and maintains the OneNet intranet page for the Telecommunications unit.
Essential Functions
- Serves as a Telecom Support Liaison for an assigned area within Department of Human Services (DHS).
- Acts as a liaison with Department of Innovation and Technology (DoIT) and appropriate telecommunications contractors and providers regarding wireless orders.
- Act as a liaison between DHS and DoIT for support tickets by completing Telecom Service Requests through Service Now tickets and Problem reports and sending them to DoIT.
- Coordinates reviews and maintains agency master records for landline and cellular equipment issued to DHS employees within internet application of Expense Management System (EMS) 11 excel spreadsheets and Mobile Device Request Management System.
- Processes and maintains records of telecom surplus devices received from DHS offices.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
- Requires knowledge skill and mental development equivalent to completion of four (4) years of college preferably with coursework in business or public administration.
- Requires one (1) year of responsible administrative experience in a public or business organization OR completion of an agency approved professional management training program.
Preferred Qualifications
- Two (2) years of professional experience in computer software such as Microsoft Excel.
- Two (2) years of professional experience communicating effectively both orally and in writing.
- Two (2) years of professional experience establishing and maintaining satisfactory working relationships with fellow employees.
- Two (2) years of professional experience working with telecom services.
- Two (2) years of professional experience working with an expense management system for a public or private organization.
- Two (2) years of professional experience providing telecom support.
Work Hours:8:00am-4:30pm Monday - Friday; 1 hour unpaid lunch.
Work Location:5020 Industrial Ave Springfield Illinois 62703
Office of Business Services
Property/Inventory Control
Provisioning and IT Service Requests
Posting Group:Leadership & Management; Social Services
About the Agency:
The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy safe and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion Accessibility Responsibility and Equity.
As a State of Illinois Employee you will receive a robust benefit package that includes the following:
- A Pension Program
- Competitive Group Insurance Benefits including Health Life Dental and Vision Insurance
- 3 Paid Personal Business Days annually
- 12 Paid Sick Days annually (Sick days carry over from year to year)
- 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
- Personal Sick & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
- 13 Paid Holidays annually 14 on even numbered years
- Flexible Work Schedules (when available dependent upon position)
- 12 Weeks Paid Parental Leave
- Deferred Compensation Program - A supplemental retirement plan
- Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP) Dependent Care Assistance Plan (DCAP)
- Federal Public Service Loan Forgiveness Program eligibility
- GI BillTraining/Apprenticeship Benefits eligibility for qualifying Veterans
- 5% Salary Differential for Bilingual Positions
- Commuter Savings Program (Chicago only)
For more information about our benefits please follow this link: INSTRUCTIONS
Use the Apply button at the top right or bottom right of this posting to begin the application process.
If you are not already signed in you will be prompted to do so.
State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of thehomepage in the blue ribbon.
Non-State employees should log in on the using the View Profile link in the top right of thehomepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.
If you have questions about how to apply please see the following resources:
State employees: Log in to thecareer portalfor State employees and review theInternal Candidate Application Job Aid
Non-State employees: on click Application Procedures in the footer of every page of the website.
State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.
The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
Key Skills
- Presentation Skills
- Time Management
- Clinical Research
- Communication skills
- GCP
- Infusion Experience
- Managed Care
- Hospice Care
- Conflict Management
- Clinical Trials
- Research Experience
- Home Care
