TechOps-DE-CloudOpsAMS-DuckCreek-Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Career FamilyDuck Creek Support

Role TypeTechnical Engineering

The opportunity

• Duck Creek Support with minimum experience level of 9 years.

Your key responsibilities

• Duck Creek Support and Maintenance Manager (9 years) has the prior experience to manage support projects.
• Must be flexible to work in shifts (Rotational Shift India Shift UK Shift) and On Call Support on a roster-ed rotational basis.
• Proficient in maintaining and supporting Duck Creek project enhancements conducting testing and managing deployments.
• Experience in Production support Projects
• Should be able to manage the key SLAs and KPIs for the successful execution of project.

Skills and attributes for success

• Deep understanding and experience of Duck Creek framework implementation and components
• Experience in Core Java and Spring Boot.
• Excellent business communication skills
• Should have understanding and experience of software development best practices.
• Excellent leadership skills
• Prior Client facing experience
• Experience with tools like Service-now JIRA soap-ui eclipse IDE SVN Jenkins.
• Understand service management and change management activities along with SLAs and estimator tools.
• Should have worked on incident management problem management and release management.
• Should have idea on SDLC life cycle along with release planning and management.

To qualify for the role you must have

• Service management knowledge as per ITIL.
• Good communication and resource management skills.

Certification:

• ITIL 4 certification (Good to have)

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.