Sr. Wellness & Resiliency Coach

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Responsibilities:

Under the guidance of the Manager/Sr Manager supervises other coaches and is accountable for performance and goal completion of a specific group/campaign/shift

Leads the team in the absence of the W&R Manager

Initiates and leads specific programs activities and projects assigned by the Manager or Director of Wellness and Resiliency

Designs and facilitates more advanced (i.e. leadership customized) wellness sessions outreach programs and activities that support monthly programming

Collaborates with other professionals conducts research and utilizes critical thinking skills and knowledge to address client needs

Proactively checks-in with teammates and invites them to individual coaching or group sessions in person by phone via email or video platforms

Provides individual and group coaching sessions using prescribed approach and following the and

Partners in the creation and implementation of individual action plans

Evaluates data and checks in with clients at specific times to help them keep track of their achievement of their set goals

Schedules and conducts regular and consistent individual and group coaching sessions and is assigned more complex coaching issues by the Manager

Creates and organizes confidential client files including intake and session documentation

Collaborates with other professionals and utilizes critical thinking skills and knowledge to address client needs

Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals

Reports accurate and consistent data following designed processes and using prescribed tools

Attends activities and completes all development programs and training sessions required by the department and the company

Prepares monthly scorecards business review deck and presents on business reviews for specific clients

Prepares a quarterly event with other senior coaches for a coaches catch-up

Requirements:

Graduate of a 4-year college course in Psychology Social Work or similar tracks*

Minimum 3 years experience in coaching or counseling

Minimum 1 year experience leading a team or a project

Excellent interpersonal and leadership skills

High level of discretion and confidentiality

Outstanding communication skills with emphasis on listening skills

Above Average fluency in written and spoken English**

A strong desire to help others

Flexibility to work with shifting hours

Proficient in office software applications

Preferred Qualifications:

Certification in Life Coaching

Licensed Psychologist Guidance Counselor or Psychometrician

Masters Degree in Psychology Social Work or similar tracks

Experience in and general knowledge of mental health care

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Senior IC