Technology Librarian

Are you a tech enthusiast looking for an opportunity in a busy public service department Are you passionate about exploring new technologies and helping others learn to use them

The Research Department at the Mount Prospect Public Library is looking for a knowledgeable enthusiastic and tech-oriented library professional to fill the role of Technology Librarian. Join our dedicated team as the technology expert responsible for leading public programming and staff training providing tech and reference assistance to adults and teens and staying current with emerging technologies.

The successful candidate will have a strong commitment to providing excellent patron service expertise in instructing others in the use of software equipment and devices effective organizational skills and a collaborative approach to teamwork.

SCHEDULE: Full-time non-exempt. 37.5 hours per week.
Monday Tuesday Wednesday 9am to 5pm
Thursday 1pm to 9pm
Friday 9am to 5pm; once every 7 weeks 11am to 7pm
Participation in a weekend rotation approximately once every 4 weekends:Saturday 9am to 5pm& Sunday 11am to 5pm

BENEFITS: Medical dental and vision benefits are offered. Part of the total compensation package also includes paid time off benefits (paid holidays vacation time personal days and sick leave) participation in the Illinois Municipal Retirement Fund (IMRF) pension plan 457 retirement savings plan pet insurance and a commuter transit benefit.

PURPOSE

Under the direct supervision of the Research Department Head the Technology Librarian is a member of a professional team that provides for the general information needs of the public. This position is also responsible for researching new technology trends and developing technology programming and services for the public and related training for staff. The Technology Librarian position includes staffing the public service desk answering reference and information questions collection development and providing outreach services and programming. Programming responsibilities include planning coordinating and presenting technology-related topics e.g. specific software applications platforms and devices. Networking and attendance at community events may also be expected.

SUMMARY OF DUTIES:

This position comprises of the following essential duties:

• Public Service (approx. 40%)
• Technology Development Application and Training (approx. 25%)
• Technology Programming (approx. 20%)

Other non-essential job duties may include serving as an in-charge leader when assigned collection development and special projects.

JOB RESPONSIBILITIES

Public Service

1. Assists patrons at the public desk on the telephone and online
2. Applies MPPL-values-based customer service
3. Monitors the behavior and conduct of Library patrons to ensure an atmosphere conducive to the use of the department and library resources for all patrons
4. Executes basic/in-depth electronic bibliographic and informational searches using online and in-house database sources
5. Assists patrons at the public service desk in locating materials in physical and electronic formats
6. Assists patrons with related reservations (study rooms meetings rooms equipment etc.)
7. Provides bibliographic instruction and tours as needed
8. Assists patrons in the use of equipment items in the public service area
9. Performs basic computer and office equipment troubleshooting in the public service are

Technology Development Application and Training

1. Responsible for researching new technology trends and developing special technology programs and services when assigned
2. Recommends new hardware and software to provide for the public
3. Provides in-depth specialized assistance to patrons with digital media creation editing and conversion tools (e.g. Adobe Creative Cloud Suite Video Conversion Audio conversion scanning film etc.)
4. Trains applicable staff on basics of helping patrons with digital media creation editing and conversion tools
5. Assists in developing new programs/services based on the librarys strategic goals and community needs in conjunction with the Department Head and Assistant Department Head
6. Assists in managing the public-facing implementation of new hardware and software for public use
7. Plans develops and conducts staff training for new and existing technologies in the library

Technology Programming

1. Plans and presents/hosts technology-related programming events for patrons
2. Works with library (marketing) staff to generate program publicity as needed.
3. Researches and reserves outside presenters for the audiences served
4. Coordinates the vendor process with performers by securing the appropriate contract and facilitating the payment process.

Collection Development

1. Performs collection development tasks related to selection maintenance and weeding
2. Plans and executes collection displays in coordination with other departmental staff
3. Plans and coordinates collaborative displays with interdepartmental staff

Other

1. Serves as in-charge staff when assigned
2. Researches develops composes and maintains relevant content for Research pages of as assigned
3. Attends appropriate meetings workshops and seminars
4. Serves on committees as assigned
5. Other duties as assigned

EDUCATION TRAINING AND EXPERIENCE

Masters degree in library science from an ALA accredited library school (or equivalent education and work experience) required. Experience in a public service position.

KNOWLEDGE SKILLS & WORKING CONDITIONS

Knowledge & Ability

• Ability to access input and retrieve data from the computer
• Knowledge of library policies and procedures
• Knowledge in the use of the Integrated Library System
• Knowledge/skill in the use of readers advisory and reference/service interview techniques
• Knowledge of online search strategies
• Knowledge in the use of various computer applications and electronic devices
• Knowledge of outreach/community engagement trends and best practices
• Knowledge of programming trends philosophies and best practices
• Ability to operate a two-way radio and telephone

Behavioral Skills

1. Attention to Detail. Able to follow detailed procedures and ensure accuracy in documentation and data; concentrate on routine work details and organize and maintain a system of records.
2. Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
3. Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.
4. Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
5. Leadership. Able to assume a role of authority as necessary; advocate new ideas even when risk is involved; set an example for coworkers; delegate responsibility and empower associates to make decisions; provide constructive feedback to others.
6. Policies Process & Procedures. Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
7. Supporting Diversity Equity and Inclusion. Able to adapt behavior to others styles; interact effectively with people who have different values cultures or backgrounds; optimize the benefits of having a diverse inclusive and equitable workforce.
8. Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

Working Conditions

• Work is performed in a typical library environment