Associate Consultant
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
Visitto see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Short Description: Looking for Business Service Desk Analyst
Location : Auckland/ChristchurchNew Zealand
Roles and Responsibilities:
- Provide technical support to Customer employees partners and vendors
- Handle inbound customer calls tickets emails and proactive alerts with a focus on first-contact resolution
- Resolve 9095% of interactions within the team without escalation.
- Perform time-critical functions such as BCP activations and retail store support
- Provide comprehensive support across Corporate Enterprise and Government services.
- Handle diverse customer environments applications and support processes.
- Collaborate with Major Incident Managers (MIMs) for P1/P2 incidents.
- Networking (WAN SDWAN Fibre 4G/5GFirewalls)
- Devices: Fortinet Meraki Cisco
- Mobile: IoT Cloud Phone Mobile Extension
- Voice: Cloudphone Voice Connect Webex Genesys Cloud
Skill / Competencies / Experience:
ESSENTIAL
- Customer-centric mindset with a proactive approach to problem-solving.
- Ability to work independently and collaboratively in a 24/7 environment.
- High attention to detail and commitment to service excellence.
- 4 to 6 years in a technical service desk or NOC role
- Certifications in networking (e.g. CCNASDWAN) Microsoft or ITIL are advantageous.
- Experience supporting enterprise environments and working with ticketing systems.
- Strong documentation and communication skills.
- Operate at a Level 2 support capability
- Strong troubleshooting skills across Telco and IT domains.
- Ability to engage in technical conversations with enterprise-level customers.
- Experience working with vendors for advanced issue resolution.
- Responsible for maintaining high first-contact resolution rates across our Corporate Internal and After-Hours Service Desk functions
- Excellent communication skills and the ability to work independently in a fast-paced customer-focused environment.
- Networking: TCP/IP DNS DHCP VLANs BGP OSPF MPLS VPNs; Cisco Juniper routers and switches; SD-WAN platforms (e.g. Cisco Viptela Fortinet) Voice Mobile.
Data Connectivity: Enterprise internet Fiber copper and wireless last-mile technologies. - ITSM tool- ServiceNow
- Hybrid Work environment
- 8x7 shift-based support weekend and holiday support on requirement basis
- Excellent customer interfacing skills.
- Excellent written and verbal communication skills.
- Strong attention to detail and outstanding analytical and Problem-solving skills.
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
IC
Key Skills
- CMA
- CMS
- Boiler
- Logistics Coordination
- Asic
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
