Retail Banking – Fixed Firm Manager

Retail Banking Fixed Firm Manager

Division SPC C&C Retail Banking

Salary - National (Edinburgh and Leeds) ranging from 72100 to 117100 and London 79300 to 128800 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45000 firms in the UK to ensure our financial markets are honest fair and competitive. Follow this link to find out more About the FCA.

The FCAs Retail Banking Division is responsible for the supervision and policy making for retail banking activities and mortgages in the UK including those undertaken by the largest retail banking groups. We deliver the conduct agenda through a combination of firm-specific sector-wide and event-driven activity to deliver better outcomes for UK customers. This is a significant market impacting a wide range of consumers including consumers with characteristics of vulnerability. Our priority is to ensure that firms in this sector operate with consumers interests at the heart of their business.

We act to reduce harm to consumers and want borrowers to be treated fairly and be able to get affordable products that meet their needs. Teams across the division work collaboratively on topics such as Consumer Duty Access to Cash Operational Resilience Financial Crime the Provision of Banking Services and more.

What will you be doing

• Developing and delivering effective supervisory strategies to address key risks of harm and considering interventions where appropriate

• Engaging with the senior management of firms and influencing them to deliver better customer outcomes including discussions regarding the culture business model governance and systems and controls within their firms

• Forming sound judgement on a variety of regulatory topics and communicating this clearly and succinctly to internal and external stakeholders

• Working collaboratively and building strong relationships with internal stakeholders and key external stakeholders such as the Prudential Regulation Authority overseas regulators and trade bodies

• Leading and motivating the team to deliver - ensuring the team has the right people and skills to deliver its goals supporting the development of staff to meet personal and corporate goals and actively managing talent in the team

• Playing an intrinsic part in the divisions leadership and management team and direct line management for team members including setting appropriate deliverables and managing performance

What will you get from the role

• Enjoy a unique view of the largest firms in the UK financial services industry undertake interesting challenging and rewarding work

• An opportunity to work in a fast-paced and dynamic environment influencing firms to deliver good consumer outcomes

• An opportunity to expand your leadership capabilities and engage with the senior leadership of the largest UK banks

• Gets hand on experience of utilising regulatory tools and interventions to support delivery of FCA priorities across a variety of topics

• Further yours and colleagues development in a continuous learning and support environment

Which skills are required

We are a Disability Confident Employer; therefore disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Prior experience and an understanding of the financial services industry and the FCAs regulatory responsibilities in relation to that industry

• Strong experience of people management

• Prior experience of managing complex workplans to deliver outcomes

Essential

• Strong judgement: making decisions based on an assessment of the facts consideration of the options and providing a clear rationale for your recommendation and ability to make a strong personal impact persuading with well-reasoned arguments and challenging where appropriate

• Strong analytical skills: ability to think clearly about how best to assess and analyse risks (or consumer harms) and reach robust judgements

• Flexible approach to change and an ability to adapt working styles accordingly

• Influence: able to identify and manage key stakeholders to build and maintain constructive relationships and win the support of firms and trade bodies for our conduct agenda

• Excellent verbal and written communication skills demonstrable through the writing of papers and / or presentation at committees and the ability to work positively with others to achieve outcomes

• Commercial awareness: understanding of business models and the impact of the wider economic climate on firm behaviour

• An understanding of the banking sector with experience of using insights and intelligence from data

• Willingness to learn and develop yourself and others taking on new responsibilities and adopting a flexible and pragmatic approach to your work

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths views and experiences. We believe that our differences and similarities enable us to be a better organisation one that makes better decisions drives innovation and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know 50% of our Executive Committee were the first in their family to attend university.

Benefits of working at the FCA

• 28 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa

• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age up to 12% a month once you reach age 35)

• Life assurance of eight times your basic salary

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time staggered hours and job shares. We cant promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need disability or condition requiring changes to the recruitment process please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as Manager Regulatory

• Advert Closing Date: Thursday 23rd October 2025 (midnight)

• CVs will be reviewed by the Recruiting team from Friday 24th October onwards

• CV Review/Shortlist: Monday 27th October 2025

• First Stage Interview: From W/C 3rd November 2025 onwards

Your Recruiter will discuss the process in detail with you during screening for the role therefore please make them aware if you are going to be unavailable for any date during this time.

Got a question

If you are interested in learning more about the role please contact:

Applications must be submitted through our online portal. Applications sent via email will not be accepted.