IT Help Desk Technician
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
| IT Help Desk Technician |
About us
The Legislative Service Commission (LSC) is a nonpartisan agency providing the Ohio General Assembly with drafting research budget and fiscal analysis training and other services. We serve all members of the General Assembly and are trusted to provide objective nonbiased and confidential answers to questions covering all of state government so that members can make informed policy decisions. We foster a professional work atmosphere that includes a system of review collaboration and support to help employees meet our commitment to excellence in the services we offer to the General Assembly.
Job opportunity
The Legislative Service Commission currently has an opening on its IT staff for an in-office Help Desk technician. The Help Desk technician will be the first point of contact for technical issues across the agency. Duties include:
Respond to user inquiries via phone email or MS Teams;
Diagnose and resolve basic hardware software and network issues including:
Windows MS Office printers phones connectivity etc.;
Set up equipment for meetings/events;
Assist with posting documents to the LSC website.
Minimum qualifications
- 2-year IT-related degree or equivalent certification;
- Basic knowledge of Windows operating system;
- Familiarty with Microsoft Office;
- Strong communication and customer service skills;
- Strong problem-solving skills;
- Strong attendance record.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services activities programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Characteristics of a strong candidate
- Strong interest in confidential non-partisan public service;
- Flexibility to recognize and respond to changing priorities;
- Ability to communicate clearly and patiently with non-technical users.
Salary and benefits
The current starting salary is $23.25 per hour or $48360 per year. We offer our staff merit-based salary increases opportunities to learn and grow in their careers and a comprehensive state benefit package including:
Medical Coverage
- Quality affordable and competitive medical benefits.
Dental Vision and Basic Life Insurance
- Dental vision and basic life insurance premiums are free after completed eligibility period.
Leave
- Paid time off including vacation personal and sick leave.
- 11 paid holidays per year.
- Childbirth/Adoption leave.
Ohio Public Employees Retirement System
- OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary toward their retirement. The employer contributes an amount equal to 14% of the employees salary.
Deferred Compensation
- The Ohio Deferred Compensation program is a 457(b) voluntary retirement plan.
How to apply
Complete the application on and attach all of the following documents:
- Resume;
- Cover letter;
- Three references (with email addresses); and
- If you have attended college copies of college transcripts.
At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit ourTotal Rewards website! Our benefits package includes:
- Medical Coverage
- Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off including vacation personal sick leave and 11 paid holidays per year
- Childbirth Adoption and Foster Care leave
- Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
- Public Retirement Systems (such as OPERS STRS SERS and HPRS)&Optional Deferred Compensation (Ohio Deferred Compensation)
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Ohio.gov is the official website for the State of Ohio. Find the government information and services you need to live, work, travel, and do business in the state.
