Business Analyst
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Job Location:
Monthly Salary:
Posted on:
13-10-2025
Vacancies:
1 Vacancy
Job Summary
Business Analyst
SAS Customer Service annually manages millions of customer contacts with the help of our external partners and contact centers. We see an increasing need to strengthen our digital capabilities to deliver customer centric solutions and services to our travelers partners and internal agents. To support us on this journey we need a Business Analyst.
Challenges you will work on:
As a Business Analyst you will play a crucial role in bridging the gap between our product development teams and users translating business and user needs into requirements and user stories. You understand the core processes within Customer Service as well as the agent workflow and use that knowledge to make sure our solutions are well functioning and work as intended.
Your responsibilities will include:
- Leading workshops and meetings with stakeholders from business and IT to extract underlying needs and translate into actionable development tickets
- Effectively communicating with developers and business stakeholders to make sure we deliver well-functioning solutions and services
- Collaborating with Product teams to refine and document business needs
- Proactively communicating insights gathered in day-to-day work to relevant stakeholders
- Take a leading role in our data-driven development approach and make sure customer centricity is at our very core
To be successful we believe you have:
- Relevant Bachelors or Masters university degree
- Minimum of 2 years of experience as a Business Analyst/Requirement Manager or consulting experience
- Experience with agile methods and product development
- Fluency in English both spoken and written (fluency in any Scandinavian language is meriting)
- Proficient abilities in engaging with diverse stakeholders both within the organization and externally
- Experience from working in Jira or similar application
- Knowledge in process and information modeling
- Certification in IREB agile methods or other relevant certifications is advantageous. Experience from working in Jira and Salesforce is a plus but not mandatory.
We value the following personal qualities in our ideal candidate:
- Proactive and self-motivated
- Structured and detail-oriented
- Ability to build trust and establish strong relationships with stakeholders and team members
- Ability to collect analyze and prioritize customer and user needs
- Strong analytical and problem-solving skills
- Adaptable and able to thrive in a diverse and dynamic work environment.
Why SAS
At SAS we offer extensive opportunities for professional development in an international fast-paced working environment. We are dedicated to the continuous growth of our employees. Working with us comes with a variety of benefits including:
- Travel Perks: Enjoy discounted travel opportunities around the world with SAS.
- Health & Wellness: Access to health and wellness benefits including a newly renovated gym with complimentary classes such as CrossFit and yoga.
- Discounts: Receive discounts from a wide range of brands as well as on transportation to and from airports airport shops hotels and car rentals.
- Work Environment: Our office location in Frösundavik offers a vibrant workspace with a restaurant café and easy access to outdoor activities in Hagaparken and Brunnsviken. Engage in running tennis outdoor gym sessions kayaking and stand-up paddling with equipment available free of charge.
- Convenient Commute: Benefit from a non-stop bus service connecting our office to Solna station and commuter trains alongside a network of cycle paths.
Our Culture at SAS
At SAS we are dedicated to caring for each other delighting our travelers and driving the transformation towards sustainable aviation. As a future colleague on our team youll join a culture where we work collaboratively towards common goals recognize each others contributions and celebrate successes. Our focus is on safe sustainable and punctual execution and we are committed to protecting our planet while transforming SAS for the future. This is an empowering workplace where you can thrive grow and take ownership of your work. Join us at SAS and be part of shaping the future of aviation!
Additional information:
- Deadline for application: 26/10/25. Please send us your CV as soon as possible as interviews are conducted continuously and the position may be filled before the application deadline. Note that we are not able to handle any applications that are sent by email due to GDPR regulations.
- Desired start date: As soon as possible
- Position: Fulltime (100%) starting with a 6-month probation period
- This position is based in Frösundavik Solna (Stockholm) and you will be expected to work onsite. Remote work may also be an option depending on the agreement made with your manager.
Come and fly with us!
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
