Customer Care Center Supervisor, Overnight

Minneapolis, MN - USA

Hourly Salary: $ 22 - 24

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The Customer Care Center Supervisorsupports customers by providing helpful information answering questions and responding to customer needs. This position is the front line of support for our customers helping to ensure that customers are satisfied with their parking experience. This position supervises up to 5 employees and works closely with the CCC Manager to ensure all work is complete and shifts are filled.

Pay: $22.00 - $24.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicants experience skills abilities geographic location and alignment with market data.

Benefits:ABM offers a comprehensive benefits package. For information about ABMs benefits visitRecruiting Flyer - Staff & Mgmt

Essential Functions:

Respond to calls for assistance via an intercom system and telephone
Prepare daily and weekly reports
Maintain activity logs
Work with other departments to ensure issues are resolved
Assist in ensuring all shifts are filled
input into hiring new team members train and inspire employees
Bring new ideas and positive energy
Other duties as assigned

Requirements:

High School Diploma or GED equivalent required
Fluent in English (verbal and written)
Second shift plus additional shifts as needed or required
Valid Drivers License
Previous experience as a Customer Service Representative Call Center Representative or similar position preferred.
Ability to build rapport with clients handle high pressure situations multi-task in a fast-paced environment and works well under pressure.
Is able to de-escalate situations over the phone
Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Word Excel Outlook) required.

Schedule:

Night Shift - 11pm - 7:30am
Wednesday through Sunday
On call
Overtime

Ability to Commute:

Minneapolis MN 55403 (Required)

Ability to Relocate:

Minneapolis MN 55403: Relocate before starting work (Required)

Work Location: In person

Required Experience:

Manager

DescriptionThe Customer Care Center Supervisorsupports customers by providing helpful information answering questions and responding to customer needs. This position is the front line of support for our customers helping to ensure that customers are satisfied with their parking experience. This posi...