Manager Community Health Services North

$1000 Sign on Bonus

The Association for Individual Development (AID) is a non-profit organization whose mission is to empower people with physical developmental intellectual mental health challenges; those who have suffered a trauma; and those at risk to enjoy lives of dignity and are looking for aManager Community Health Services who demonstrates this mission and wants to work for an organization that makes a difference in the community.

Responsible for multiple locations in Elgin Geneva St Charles and West Chicago.

What you will be doing

The Manager of Community Health Services is responsible to coordinate community health services for individuals in I/DD Service Programs for assigned regions according to DHS HCBS and CARF requirements. The essential job responsibilities include collaborating with internal and external health care providers in the implementation of individualized strategies that mitigate identified health risks and maximize the clients progress toward selected outcomes and community inclusion.

The Manager is responsible for the hiring training ongoing supervision and performance evaluation of the Community Health Services team. This program support team ensures timely scheduling completion and documentation of routine required and urgent client medical appointments per applicable standards. The team supports clients who require intensive care including but not limited to toileting and bathing special diets with personal and/or enteral feeding and enhanced funding. This position is expected to participate in direct service as needed.

The Manager of Community Health Services position requires on-call responsibilities to assure quality services 24 hours a day and 7 days a week which is handled via an on-call rotation. The Manager is expected to serve as a role model; demonstrating the organizations core competencies while carrying out essential job responsibilities. They are responsible for creating and maintaining a positive professional and safe environment for clients and staff to live learn and work.

Essential Job Responsibilities:
Ability and willingness to serve as a team leader provide team support participate in group problem solving and collaborate with agency and stakeholder staff.
Monitors and ensures staff compliance with all agency state and federal training regulations; reports any concerns to Program Director as appropriate.
Provides and/or arranges for staff training on client plans and strategies; maintains documentation records of staff trainings.
Conducts monthly staff meetings; submits attendance and minutes to the Program Director; reviews meeting topics with all staff not in attendance at the meetings.
Reviews all incident reports and client documentation completed by staff to ensure completion accuracy and that problems or concerns are addressed immediately.
Reviews and approves staff time records and expenses in Paycom monitoring for accuracy and adherence to time and attendance procedures; submits timely payroll records per agency procedures and reports any suspected fraudulent activity to the Program Director immediately.
Completes staff schedules for direct reports assigned per program procedures; manages requests for PTO based on needs of the program and agency procedures.
Provides ongoing supervision and feedback to staff in order to acknowledge areas of excellence and identify areas of opportunity.
Drafts and presents corrective counseling documents to address staff performance deficits; discusses matters with staff in a manner that preserves dignity and encourages staff development and behavioral change; maintains records of discussions and documentation.
Participate in service planning meetings annually and as needed per timelines established by licensure requirements.
Participate in development and implementing individualized strategies that coordinate internal and external services to mitigate identified risks and maximize the clients progress toward selected outcomes and community inclusion (Implementation Strategy).
Oversee the coordination of Community Health Services based on individual client needs and licensure requirements. Ensure that appropriate documentation is completed and forwarded to the appropriate team members; maintain documentation of services provided in client case record.
Consults with supervisor department staff stakeholders and/or other providers to secure and coordinate any additional internal and external health services identified to facilitate optimal health and wellness outcomes for clients.
Participate in providing direct services to clients as assigned in order to meet client and program needs; this includes cross training and coverage in other programs to ensure the agencys continued success. Maintain documentation of services provided in client case record.
Participate in the assessment of clients per program and regulatory standards.
Obtain medication administration authorization at assigned sites to include additional authorizations for insulin injections and enteral feeding and care.
Maintain medication administration authorization by attending annual training following all policies and procedures and minimizing preventable medication errors.
Facilitate access to and administration of routine and as-needed prescription and over-the-counter medications for clients including but not limited to coordination with internal staff and external providers (pharmacies DME suppliers etc). Maintain documentation of services provided in client case record.
Collaborates with supervisor department staff stakeholders and/or other providers to ensure timely refills prior authorizations consents etc. are obtained.
Collaborates with supervisor department staff clients and/or guardians to troubleshoot medication issues (not covered pending insurance matters etc); obtains authorization and secures payment in order to address urgent or emergent medications.
Participates in medication check-in processes upon receipt of monthly refills verifying accurate and proper labeling and packaging of client medications; coordinates delivery of medication to program locations upon completion of check-in.
Ensures completion of monthly audits of client PRN medication supplies at assigned locations; takes appropriate action to resolve any identified issues regarding supply expired medications etc.
Collaborate with Program Managers to ensure that medications are stored and secured appropriately per licensure and/or regulatory requirements at program locations.
Participate in client referral and admissions processes using solutions-focused language and positive approaches.
Receive and review medication error reports to ensure completion and accuracy; coordinate with RNT Program Manager and/or Director for further actions and/or follow-up as needed. Maintain documentation per procedure.
Audits medication errors in programs; delegates and/or completes additional error reports as required.
Participates in ongoing quality assurance measures including but not limited to reviews of: medication orders medication administration records client health records and client health assessment tools to ensure compliance with licensure requirements.
Exercise sound judgement in recognizing and responding to emergency situations involving clients staff and/or the physical environment/location; take appropriate action according to agency policies and procedures including completing required incident reporting or documentation.
Collaborate with program staff and management to develop and implement a plan of action using solutions-focused language and positive approaches in the event of client emergencies or critical needs
Consults with Program Director for approvals as required including proposed changes in programs procedures or schedules prior to implementing changes.
Participate in regular staff meetings at program locations using solutions-focused language and positive approaches; reviews meeting topics with all staff not in attendance at the meetings for assigned caseload.
Lead by example in implementing Home and Community Based Settings Rules and applying principles to client family and stakeholder interactions.
Report problems or concerns observed regarding physical environment clients and/or staff to site/program Manager and Client Services Director to ensure they are addressed immediately. Provide any performance and discipline feedback regarding staff to program Manager.
Review and reference agency policies procedures and forms frequently while performing essential job responsibilities; stay apprised of and implement updated policies and procedures communicated by agency leadership.

What will we provide Full Time employees.

• $1000 sign on bonus for full-time

• 21 Days of Paid Time Off plus 10 Paid Holidays

• Paid training

• Tuition reimbursement

• Benefits including Medical Dental Vision Life STD LTD Critical Illness and accident insurance

• 401K with a 3.5% company contribution after one year.

What will you bring to the table

Education:

High School Diploma or GED required.
Associates or Bachelors Degree in a Health Sciences or Human Services field preferred.

License/certifications:
CNA (Certified Nursing Assistant) or Medical Assistant Certificate desired.
QIDP (Qualified Intellectual Disabilities Professional) training desired.

Experience:

One year of experience working with developmentally disabled adults required preferably as a Direct Support Professional.
Two to three years of supervisory experience and/or work history indicating increasing responsibilities required.

Physical:
Climb stairs daily
No medical restrictions which would prohibit implementation of a lift/transfer or implementation of behavioral programs.
Push pull reach stoop/bend over and use step stool daily
Physically assist clients in situations including but not limited to: getting in and out of van bathtub shower or bed regularly
Implement behavior support strategies and respond to emergency behavioral issues.
Requires significant walking and standing on a daily basis.

Equipment:
Computer and software including Microsoft Word Outlook SharePoint Excel and Teams; Internet browser; Zoom platform.
Office Equipment including printer/scanner copy machine calculator shredder etc.
Telephone and voicemail.
Adaptive equipment as defined in individual strategies including hoyer lift and accessories shower chairs or benches walkers wheelchairs etc.
Medical equipment including but not limited to scales (Electric and Manual) stethoscope blood pressure monitoring equipment glucometers otoscope etc.

Additional Requirements:
Minimum age requirement: 21 years
Must be able to lift or move up to 50 pounds to assist in two-person lift or with use of adaptive equipment.
Pass S-TOFHLA literacy test.
Must complete required DSP and Medication Administration Training including CPR First Aid Infection Control OIG Rule 50 and CPI.
Maintain EMT-B status by completing Continuing Education requirements and any applicable renewal processes.
Individual must have and maintain a valid Illinois drivers license.
The use of a personal automobile and the minimum amount of automobile liability insurance as defined in the Associations personnel policy is required.
Must transport clients in personal automobile when necessary.
Must have access to a personal cell phone with ability to utilize downloaded applications for secure messaging.
Respond to client medical concerns during evening weekend overnight and holiday hours.
Evenings weekends and holiday hours required per client and program needs.
Attend in-service trainings as required.
Attendance at after-hours programmatic functions required.

If we seem like a good fit consider joining our growing team of compassionate hardworking and caring individuals and start your path toward a fulfilling career that you can be proud to work.