Program Director Rapid Re Housing

ABOUT LIFEMOVES

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through site-based programs and community outreach.

POSITION PURPOSE

LifeMoves Rapid Re-Housing (RRH) team provides short-term rental assistance and services that help people obtain housing quickly increase their self-sufficiency and remain housed in San Mateo and Santa Clara County. Resources and services provided are tailored to each individuals unique needs and goals. The LifeMoves RRH team supports clients with housing identification move-in and rent assistance and case management services that target the multiple dimensions of housing stability (such as employment budgeting and health). Clients can participate without conditions and the resources and services provided are tailored to each individual. This role provides oversight to staff working hybrid schedules and reports to the Associate Director of Community Housing.

The Rapid Rehousing Program Director plays a key role in supporting the daily operations safety and overall success of the program they are leading. This role models the agencys values by treating everyone with respect and care and creating a culture where clients and staff feel welcomed and empowered.

One major focus of this role is building strong team relationships inspiring professional growth and helping maintain a healthy and positive program culture. They provide trauma-informed guidance and supervision to their programs team helping staff grow through coaching mentoring and encouragement. The role partners closely with leadership of the Program & Services Department to identify training needs strengthen team communication and ensure consistent delivery of high-quality client-centered services and data input.

This role plays an important part in keeping the program safe and supportive. They work with staff and clients to identify safety concerns provide education and partner on solutions. They maintain strong relationships with community partners and funders ensuring that contracts are followed and that external relationships stay positive and professional. Throughout all their work this role leads with curiosity instead of assumptions promotes continuous learning and helps move the program forward with creativity teamwork and a focus on the mission.

LifeMoves Rapid Re-Housing (RRH) programs provide short-term rental assistance and services that support people obtaining housing quickly increase their self-sufficiency and remain housed. Clients can participate without conditions and the resources and services provided are tailored to each individual. This role provides oversight to staff working hybrid schedules and reports to the Director of Community Housing.

ESSENTIAL JOB RESPONSIBILITIES

Oversee daily program operations to ensure safe welcoming and effective services that align with LifeMoves standards.
Support program administration budget management scheduling and overall site coordination to meet program goals.
Identify and address safety training and data needs in collaboration with leadership.
Provide timely verbal and written updates to leadership and program teams to ensure clear communication and accountability.
Coach mentor and guide staff using trauma-informed strengths-based practices to foster growth accountability and a supportive team culture.
Lead team meetings check-ins trainings and performance discussions to ensure consistent communication and professional development.
Participate in hiring onboarding scheduling and evaluating staff to maintain a strong and effective team.
Ensure all services are trauma-informed ethical and client-centered.
Support the design and facilitation of groups workshops and activities that promote client stability and growth.
Provide direct client support as needed including information referrals crisis intervention and case management oversight.
Monitor and ensure accurate timely and thorough client documentation and data entry.
Build and sustain relationships with community organizations service providers and local government partners to expand client resources.
Represent LifeMoves professionally in external meetings and community collaborations.
Support contract deliverables by ensuring program activities align with funder and regulatory requirements.
Support accurate data collection and reporting including monthly and quarterly reports.
Ensure compliance with HUD Fair Housing and other funding and regulatory standards.
Participate in audits certifications and continuous quality improvement initiatives.
Collaborate with leadership to identify opportunities for innovation and service excellence.
Participate in agency-wide meetings trainings and initiatives that promote LifeMoves mission and values.
Complete required trainings (e.g. CPR MHFA Nonviolent Crisis Intervention HMIS) within designated timeframes and apply learning to daily work.
Attend ongoing education opportunities to maintain and enhance best practices.
Be available for occasional evening and weekend work as needed.
Perform other duties as assigned to support program department and organizational goals.

QUALIFICATIONS

• Bachelors Degree in a related field required; or an Associates Degree with 35 years of progressively responsible experience in a related field. Related fields may include direct involvement in peer advocacy community outreach a leadership role within a human or social services setting with a focus on supporting vulnerable populations navigating complex systems or roles within the homelessness services field.
• Willingness and ability to work with people from all backgrounds with care respect and empathy. Understands and is committed to learning about diversity equity inclusion and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness respect and non-judgment.
• Maintain professionalism and composure remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
• Open to feedback asks questions and demonstrates a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care crisis support and harm reduction practices.
• Work well both independently and as part of a collaborative team. Follows directions communicates clearly and seeks help or clarification when needed.
• Maintains clear unbiased and professional documentation and communication.
• Demonstrate organizational skills and attention to detail to support smooth daily operations. Shows initiative takes responsibility for tasks and engages actively with clients coworkers and community partners.
• Comfortable using basic technology including phone and messaging systems email Microsoft Word Excel and databases to complete administrative tasks case management reporting tracking outcomes and performance management software.
• Actively advocates for clients particularly in navigating systems accessing benefits and ensuring equitable treatment. Demonstrates the ability to advocate on behalf of clients with various providers and agencies.
• Utilize strong problem-solving skills to research issues track resources and find solutions for clients needs including housing employment health and well-being.
• Build and nurture effective partnerships with community organizations service providers and external agencies. Demonstrates strong communication and collaboration skills to advocate for and serve clients.
• Capable of effectively delegating tasks when working with teams ensuring responsibilities are balanced and tasks are completed efficiently.
• Able to respond calmly and effectively to crises offering support and utilizing de-escalation strategies.
• Comfortable facilitating group discussions workshops or meetings to support clients growth education and empowerment. Uses group settings to foster learning collaboration and positive group dynamics.
• Maintain clear and professional boundaries with clients colleagues and community partners balancing empathy with professionalism. Models and supports healthy boundaries and self-care among team members.
• Demonstrates knowledge of best practices in harm reduction and Mental Health First Aid or equivalent.
• Embodies and models agency values program philosophy and mission in daily interactions and leadership approach.
• Minimum of two years of supervisory experience with the ability to coach mentor and develop staff.
• Basic knowledge of budgeting and contract deliverables to support program operations and compliance.
• Demonstrates forward thinking and the ability to anticipate future program needs and adapt to change effectively.
• Comfortable speaking publicly to internal and external stakeholders representing the organization with professionalism and confidence.

SUPERVISORY RESPONSIBILITIES

This role provides supervision to Case Managers and Specialists (as applicable: housing employment benefit children service coordinators licensed vocational nurses).

TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites community partner locations client service events and internal and external meetings.
• A valid California drivers license and reliable transportation are required.
• Must be able to travel throughout the Bay Area as part of regular duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Occasional evenings or weekend travel may be required to attend community events or support client services. Must maintain vehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at .