Guest Service Agent Reservations Agent
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Handle all incoming reservation enquiries in a timely professional manner ensuring calls are answered in line with brand standards.
- Welcome guests with warmth and professionalism assisting from check-in to check-out.
- Accurately process reservations including special requests while updating guest records in the system.
- Proactively up-sell rooms packages and promotions while providing accurate information on hotel facilities services special offers and local attractions to maximise revenue and enhance the guest experience.
- Maintain guest accounts and support with tour bookings or local recommendations.
- Maintain effective communication and positive working relationships across all hotel departments.
Qualifications :
- Previous experience in a hotel or customer service role is ideal.
- A natural communicator with a positive attitude and genuine passion for creating exceptional guest experiences.
- Ability to multitask work under pressure and problem-solve in the moment.
- A proactive approach to sales with the confidence to up-sell and cross-sell.
- Dedicated to delivering service excellence and going the extra mile.
- Full Australian work rights.
Additional Information :
What we offer
- Free on-site car park
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accors learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
