Service Claims Specialist-Process Associate – English – Hybrid Wrocław

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Service Claims Specialist-Process Associate English Hybrid Wrocław
In this role as part of a dynamic team the Service Claims Specialist (SCS) would be responsible for investigating & following customers service claims in line with a standardized high performing servicing process building a strong relationship with internal claim management stakeholders.
SCS can be exposed to multilingual claim handling and administrative activities depending on internal demand and customer needs.
SCS should always look for improvements and efficiencies.

Responsibilities
As a Service Claims Specialist you will be taking care of:
Managing customers service claims registered by local Customer Care teams.
Ensures that the customer expectations are managed and satisfaction level is kept high
Spots & actively reports unusual events captured during customer claims handling
Ensures all service claims are managed and followed up in the systems.
Ensures all documents/reports are forwarded to the appropriate stakeholders
Ensures all administrative tasks are completed upon supervisors request
Works in line with defined Service Level Agreements and accurately uses systems
Works efficiently to reach department objectives
May perform other duties as required -> being exposed to various administrative activities depending on internal demand and customer needs always looking for processing efficiency & compliance to standard operating procedures.

Qualifications we seek in you!
Minimum Qualifications / Skills
Is able to express him(her)self fluently in English (orally and in writing)
Computer literacy
Knowledge of Office applications: Word Excel Outlook
Degree level education (last-year students are also welcome)
Strong customer focus and interpersonal skills
Excellent communication skills
Ability to work independently and manage time effectively
Willingness to work in detail oriented way and to seek for improvements

Preferred Qualifications/ Skills
Previous experience in Customer Facing environment and administration is an asset
Knowledge of SFDC BDBEN4 and/or SAP would be a plus

You can look forward to working in an international company first-in-class in its business area great benefit package (e.g. health insurance medical care lunch vouchers) friendly work environment and healthy oriented culture. You might expect to work in new modern offices in the city center developed to work and live healthy lives and competitive compensation and motivation system as it is a great opportunity for professional growth - challenging and rewarding work with a dynamic international team.

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
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