Manager, IT Strategy & Operations

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

The office of the CIO serves as a strategic and operational anchor for IT leadership communications governance and data stewardship. The role is responsible for managing enterprise-wide IT communications maintaining governance and reporting frameworks and overseeing the business-as-usual (BAU) operations of information governance. It ensures alignment between IT initiatives and organizational priorities supports executive messaging and fosters transparency compliance and collaboration across the IT function. This role partners closely with business and technology stakeholders to uphold data integrity drive operational excellence and support the CIO in delivering on strategic outcomes.

What will you do

IT Communications & Engagement

• Develop and manage the annual IT communications calendar including Townhalls People Leader meetings Speaker Series Lunch & Learns and CIO messaging.
• Partner with internal Communications team to draft and coordinate CIO communications (emails SharePoint updates) ensuring alignment with MarComms standards and timely publication via Poppulo.
• Provide guidance and support to event leads facilitate feedback collection and maintain consistent content across platforms.

Governance Reporting & Operational Oversight

• Maintain and execute governance processes for Quarterly Performance Reports (QPRs) Board submissions and Internal Technology Committee (ITC) deliverables in partnership with the CIO and IT Vice Presidents as well as any other business leader that would require data collection/input to be added
• Facilitate monthly TechOps meetings including agenda creation meeting facilitation action tracking and executive summaries.
• Monitor and update CIO dashboard metrics ensuring thresholds are defined and reporting is consistent across the year.
• Support IT planning activities including partnering with EPMO for Run vs. Change intake ensuring all data inputted into the frameworks is correct and be the support contact for clarity reviews

Information Governance

• Advance and operationalize Gore Mutuals enterprise information governance in partnership with the CIO IT Senior Leadership Team (SLT) and key business stakeholders.
• Maintain and evolve the Data Governance Framework including policies for data classification handling and ownership ensuring they remain current and effective.
• Coordinate with business and IT teams to reinforce data ownership accountability and ensure roles are clearly defined and upheld.
• Monitor and manage data quality tools and processes supporting continuous improvement initiatives and ensuring alignment with enterprise standards.
• Deliver enhancements to unstructured data governance across Microsoft 365 ensuring visibility control and compliance through BAU processes.
• Facilitate training workshops and stakeholder engagement to promote data governance best practices and foster a culture of stewardship.

CIO Dashboard & Metrics

• Maintain the monthly framework for CIO dashboard inputs and create new templates where required for effective storytelling and data reporting.
• Follow up with IT and business stakeholders on out-of-tolerance metrics and ensure thresholds are defined.
• Document and manage the master data set for dashboard metrics across the year.
• Lead annual reviews of dashboard metrics for relevance and accuracy.

What will you need to succeed

• Bachelors or masters degree in Business Administration Project Management and/or related field of study
• 5-10 years of experience in the following areas:

  Strategic IT Communications

  • Experience developing and executing communication plans.
  • Familiarity with communication platforms (e.g. SharePoint).

  Governance & Reporting

  • Proven track record managing governance forums (e.g. ITC TechOps Board reporting).
  • Experience preparing performance reports dashboards and executive summaries.

  Information Governance (BAU)

  • Experience maintaining data governance frameworks and tools.
  • Familiarity with data classification ownership models and compliance standards.

  Stakeholder Engagement & Management

  • Experience working cross-functionally with IT business units and executive leadership.
  • Ability to facilitate workshops training sessions and committee meetings.
  • Proven track record of stakeholder management including at the senior leadership level.

  Project & Program Coordination

  • Experience managing workback schedules milestone tracking and intake processes.

  Tool & Platform Proficiency

  • Strong working knowledge of Microsoft 365 (Teams SharePoint Excel Outlook).
  • Experience with data governance tools (e.g. data cataloging metadata management).

Business Skills: Stakeholder ManagementExecutive CommunicationUnderstanding of Information Governance & ComplianceStrategic Planning and Change Management

Technical Skills: Data Governance Tools Experience with cataloging lineage and metadata platformsDashboard & Metrics ManagementSharePoint AdministrationMicrosoft Excel (Advanced) and Workflow Automation

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Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.