Client Assistant

Churchill Mortgage Corporation

Job Location:

Brentwood, TN - USA

Monthly Salary: $ 1200 - 2000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Details

Brentwood TN - Brentwood TN

Full Time

None

Day

Admin - Clerical

About Us

Churchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer meaning we tell our customers what is best for them even when it means we wont close their loan. We have found over and over again that treating people the way we want to be treated is not only the right thing to do but it builds lasting relationships. Churchill Mortgage proudly embraces the sound financial principles as heard on the Dave Ramsey Show.

Churchill Mortgage is a nationwide company that has succeeded in the industry for 31 years serving homebuyers and real estate professionals. We are innovative and have a fast-paced work environment. We value the input and ideas of our team at all levels within the company. You will have the ability to interface and learn from team members in all departments of the company. At Churchill Mortgage we believe in investing in our team and helping every employee develop a strategic growth plan in their career by identifying their talents and skill sets and aligning them on a path for success.

Basic Function

Your primary responsibility will be to serve as the concierge to new and existing clients through the early stages of the home buying or selling process. Top candidates must possess strong communication skills both written and verbal as well as the ability to multi-task in a fast-paced high-energy arerapidly growing & expanding our Sales Conversion Department. We are seeking full-time highly motivated people to be part of thisinnovative division of Churchill Mortgage.

Responsibilities

(Note: The following duties are typical of those performed by this role. Other related duties may also be performed. Incumbents may not necessarily perform all of the duties listed.)

Serve as a concierge to new clients as well as serve past clients who are looking to refinance or purchase a home
Represent Churchill Mortgage in a professional manner
Use scripts to identify a prospect situation screen record information and connect with a Home Loan Specialist or branch
Correspond with customers via phone email text or chat
Perform various tasks to support the Sales Conversion departments commitment to each branch for calls or projects
Determine the needs of clients through effective listening and questioning skills
Make outbound calls to identify clients needs and respond by providing superior service and resolution
Answer rollover calls and direct to appropriate team member
Track and record daily activity within the Lead Management System
Demonstrate proficiency with Lead Management CRM System -ableto move seamlessly through records search & find add new records review history change status identify duplicate etc.
Make an average of 130 calls per day to prospective clients that have inquired about a mortgage.
Guide customers through a short form loan application online
Other duties as assigned

Our ideal candidate

Is humble hungry & smart
Possesses the ability to work both in a team atmosphere and independently
Has exceptional verbal& written communication skills
Wants to be part of a highly motivated team with a proven track record of success that also has a lot of FUN
Must be coachable and willing to learn
Must come to win every day with a great attitude. We believe attitude is everything!
Must be organized independent resourceful and diligent
Must be able to work at a fast pace
Is able to stay calm under pressure

Education/Experience

Must have financial services experience. Direct experience in the mortgage industry preferred but not required. Previouscall center experience is preferred but not required.

Schedule

Monday Friday: 9:30 am - 6:00 pm

Computer Skills

Moderate to Proficient experience in Microsoft Office (Word Excel Outlook etc). Experience working with CRM system. Experience with Chat via the web is also preferred but not required.

Must be able to pass a criminal history information background check. Other duties may be applicable as business needs may dictate and as assigned by management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation

Hourly rate of $16.00/hour
Bonus $1200 - $2000/Month based off production

Benefits

Churchill Mortgages generous benefits package is available to all full-time employees. This includes Medical Dental Vision HSA FSA Life Disability Accident Cancer Critical Illness Paid Time Off 401(k) & ESOP (Employee Stock Ownership Program).

Employees Own the Company

Our ESOP was established by founder and president Mike Hardwick in 2013. It gives all current and future Churchill Mortgage employees ownership of the company in the form of company stock. Churchill Mortgage is the first privately-owned mortgage company to offer an Employee Stock Ownership Program (ESOP).

Churchill Mortgage Corporation is an Equal Opportunity Employer

Job Details Brentwood TN - Brentwood TN Full Time None Day Admin - Clerical About UsChurchill Mortgage began in 1992 with the core value of providing the highest level of integrity to each and every customer meaning we tell our customers what is best for them even when it means we wont close their ...