Technical Account Manager, NT Connect

Disclaimer: Please be advised that the most accurate and up-to-date information about our open rolesincluding job descriptions compensation and benefitscan only be guaranteed on our official job board. For the latest listings and details please visit: US ON OUR MISSION TO BECOME THE #1 RETAIL TRADING PLATFORM IN THE WORLD

Welcome to the dynamic world of NinjaTrader! As an industry-leading trading platform and futures broker were on a mission to empower traders to take control of their financial destiny. How do we do it We provide cutting-edge products and services that enhance the trading journey. Whether a seasoned pro or just starting out NinjaTrader equips traders with award-winning software and brokerage services to navigate the worlds leading financial markets with confidence.

Our growth story is nothing short of exhilarating. Over the last 20 years NinjaTrader has been dedicated to understanding and supporting traders on their journey toward trading the last five years alone our user base has grown by 400% to over 1.9 million users and we have become the number one rated futures brokerage worldwide.

But were not stopping there. Were constantly evolving pushing boundaries and modernizing the futures industry. Our commitment to innovation means users will always have access to dynamic tools real-time support and a community of like-minded traders.

So why work at NinjaTrader Here youre not just part of a team; youre part of a movement. We empower employees to reach new heights in their careers by providing a dynamic culture focused on social connection professional development and employee recognition initiatives. Sounds too good to be trueTake it from our employees.

Join us as we redefine whats possible in trading advocate for our customers and continue our journey toward becoming the worlds top retail-focused trading platform in the world.

What youll do:

NinjaTrader is seeking a Technical Account Manager (TAM)to lead the technical success of our NT Connect partners. This role blends strategic account ownership with hands-on solution engineering ensuring seamless onboarding integration and ongoing support for introducing brokers and other key B2B partners.

You will act as the trusted technical advisor and single point of contact managing complex integrations and relationships across the partner lifecyclefrom activation through scale and continuous optimization.

In this role you will:

• Act as the primary pre and post-sale technical contact for a portfolio of strategic NT Connect partners
• Guide partners through technical onboarding integration adoption and ongoing success with NinjaTraders APIs platform and services
• Translate business requirements into technical solutions that align with our infrastructure and capabilities
• Provide hands-on support for platform configuration data mapping API usage and reporting setup
• Diagnose and resolve complex technical issues by coordinating with Engineering Product and Operations teams while keeping partners informed
• Create and maintain technical onboarding documentation integration guides and technical FAQs to streamline activation and reduce friction
• Translate partner needs and goals into prioritized product requirements and collaborate closely with Product and Engineering to influence roadmap development
• Work closely with Sales and Partner Onboarding to deliver compelling technically sound presentations and product walkthroughs
• Track account health indicators proactively flag risks or bottlenecks and surface expansion opportunities
• Serve as both an external champion for partners and an internal advocate ensuring NT Connect delivers long-term success

What youll need:

• 5 years in a technical customer-facing role (e.g. Technical Account Manager Solutions Engineer Technical Program Manager or Technical Product Manager) in a SaaS fintech or trading context
• Proven track record managing complex B2B relationships and delivering successful outcomes across technical and business stakeholders
• Strong technical acumen with deep familiarity in RESTful APIs OAuth JSON WebSockets and cloud platforms (AWS GCP or Azure)
• Ability to distill complex technical systems into simplified actionable requirements for partners
• Excellent written and verbal communication skills tailored to both technical and non-technical audiences
• Strong organizational skills with experience managing multiple projects in fast-paced Agile environments

Bonus points for:

• Background in trading platforms brokerage systems or market data integrations
• Comfort with scripting (Python JavaScript) for debugging proofs of concept or light automation
• Experience building PRDs or technical requirements to bridge partner needs and product capabilities

Compensation:

The salary range for this role will be $130000.00 - $150000.00 addition this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago IL. *There may be remote flexibility for exceptional candidates in the following states: California Colorado Florida Georgia Illinois Indiana Minnesota New York North Carolina Ohio Oregon South Carolina Texas Utah Virginia Washington Washington D.C. Wisconsin New Jersey Pennsylvania.

Hybrid:

For Chicago-based employees we follow a hybrid work schedule: In-office Tuesday through Thursday with remote work on Mondays and addition to these weekly remote days we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

Our Core Benefits Include:

• Generous PTO
• 7 Paid Holidays Annually 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health Vision Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.