Product Return Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Do you have experience in after-sales operations and product return processes
Are you passionate about delivering excellent customer service and ensuring smooth return and repair procedures
ManpowerGroup Greece on behalf of its client a global leader in technology industry with diverse range of businessesis seeking a Product Return Specialist.
Location: Marousi Athens
Working Model: Hybrid
You will be reporting to: Customer Care Manager
Your work will include:
Acting as a key contact point for product return operations ensuring the effective management of RMA processes complaint handling and monitoring of pending repairs across the Greek and Cypriot markets.
More specifically:
- Responsible for the entire Product Return operations for Greece & Cyprus
- Management of RMA issuing process and validation of technical returns
- Resolution of complaints and execution of credits or exchanges
- Utilization of the OOW Customer Care program for efficient handling of out-of-warranty cases
- Monitoring of pending repairs (LTP) and coordination with service centers
- Tracking and ensuring fulfillment of key KPIs and service network performance results
- Management of NERP and RMA evidence for process compliance and reporting
Requirements
- Bachelors Degree in Business Administration Technical Studies or related field (preferred)
- Experience in Customer Care RMA or Product Return processes will be considered a strong asset
- Fluent in English (written and spoken)
- Proficient in MS Office tools (Word Excel PowerPoint)
- Excellent communication skills (both written and verbal) with strong report writing and analytical abilities
- Proactive innovative and self-motivated personality
- Ability to work independently and continuously add value to customers and the company
Benefits
Competitive Remuneration Package
Dynamic working environment with pathways for career growth
Recruitment Process:
If you are interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
H εταιρεία ManpowerGroup είναι παγκόσμιος ηγέτης στην παροχή λύσεων ανθρώπινου δυναμικού, με παρουσία σε 80 χώρες.
