Senior Engagement Manager, Day 1 Delivery Excellence (D1D)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The AWS Professional Services Day 1 Delivery team is seeking a Senior Engagement Manager to drive strategic innovation and delivery excellence across our global operations. This pivotal role combines strategic leadership operational expertise and a passion for customer success to elevate our service delivery standards worldwide.
As a Senior Engagement Manager youll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent high-quality outcomes. Youll partner with field teams to identify and address critical customer needs design global solutions and establish robust governance frameworks for Fixed Price engagements.
Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects developing and implementing data-driven performance metrics and KPIs and building high-performing delivery teams. Youll establish governance frameworks for risk management and compliance drive operational excellence through process optimization and best practices and provide strategic insights to senior leadership that shape our delivery capabilities.
Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence quality and security standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements ensuring consistent measurable outcomes. Through continuous improvement and active collaboration we capture and scale leading practices across the organization fostering a customer-obsessed culture that defines excellence in cloud service delivery.
- Experience in leading and delivering enterprise-level IT engagements
- Bachelors degree in Computer Science Engineering related field or equivalent experience
- 5 years experience in cloud computing
- Experience in project management of technical programs
- AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe PMI Scrum Alliance etc.)
- Experience with Agile and project management toolsets (e.g. Jira Rally VersionOne Taiga Git)
- Additional AWS and industry certifications
- Experience using Scaled Agile frameworks (e.g. SAFe LeSS)
- Managed technical engagements consisting of 15 or more people totaling over $budget
- Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a Senior Engagement Manager youll spearhead complex implementation projects while developing scalable delivery capabilities that ensure consistent high-quality outcomes. Youll partner with field teams to identify and address critical customer needs design global solutions and establish robust governance frameworks for Fixed Price engagements.
Your scope encompasses leading strategic delivery initiatives and complex enterprise cloud projects developing and implementing data-driven performance metrics and KPIs and building high-performing delivery teams. Youll establish governance frameworks for risk management and compliance drive operational excellence through process optimization and best practices and provide strategic insights to senior leadership that shape our delivery capabilities.
Key job responsibilities
* Partner with field teams to identify and prioritize critical customer needs and delivery challenges
* Develop and implement scalable Fixed Price delivery frameworks that drive predictable outcomes
* Design and establish global delivery capabilities that enhance service quality and operational excellence
* Create innovative solutions to complex delivery challenges that can be standardized across ProServe
* Lead initiatives to continuously raise the bar for delivery excellence quality and security standards
About the team
The Day 1 Delivery Excellence (D1D) team drives AWS Professional Services commitment to flawless execution and customer success. We establish global delivery standards that combine innovation with proven methodologies transforming customer engagements into extraordinary experiences. Our team works closely with field teams to create resilient processes and clear requirements ensuring consistent measurable outcomes. Through continuous improvement and active collaboration we capture and scale leading practices across the organization fostering a customer-obsessed culture that defines excellence in cloud service delivery.
- Experience in leading and delivering enterprise-level IT engagements
- Bachelors degree in Computer Science Engineering related field or equivalent experience
- 5 years experience in cloud computing
- Experience in project management of technical programs
- AWS Cloud Practitioner Certification and at least 1 active industry certification (SAFe PMI Scrum Alliance etc.)
- Experience with Agile and project management toolsets (e.g. Jira Rally VersionOne Taiga Git)
- Additional AWS and industry certifications
- Experience using Scaled Agile frameworks (e.g. SAFe LeSS)
- Managed technical engagements consisting of 15 or more people totaling over $budget
- Has presented to C-level executives and/or senior leadership teams
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
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