Manager Customer Account Management

Job summary

We are seeking FMCG Key Account professionals experienced in Modern/Supermarket/Take home channels. You will lead sales profitability and 5P in-store execution for assigned customers. Partner with customers to align company category and brand strategies to increase demand and profitable growth.

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable

• Lead and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals

• Set specific action plans for each team member to support their achievement of the team key performance indicators. Lead regular reviews to ensure progress and alignment towards overall goals

• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain

• Conduct annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins

• Gain approval from internal DKSH functions and agreement from customers to execute 5P activities within established commercial guidelines

• Lead systematic post-evaluation of 5P activities and develop a detailed understanding of the effectiveness of different investment levers

• Review customer account reports and analysis. Recommend sales/promotional activities to enhance performance

• Lead and monitor initiatives to optimize business processes and improve services by utilizing new techniques tools and information systems

• Develop and build long-term strategic relationships with key customers to achieve business objectives

• Collaborate with cross-functional leaders (e.g. in Trade Marketing Field Marketing and Supply Chain Management) to ensure alignment of strategies and process

Functional Skills and Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers

• Demonstrate advanced selling skills and proven key account management experience in fast moving consumer goods for Super/Hyper (DFI Fairprice Shengsiong) or Western Pharma channels (Guardian Watsons)

• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain field marketing and branding

• Demonstrate advanced negotiation skills

• Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)

• Demonstrate fluency in English both written and spoken

• Degree in Sales/Marketing or related fields

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