Field Service Manager Chicago North

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Diagnostics one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing and are used in hospitals reference and research laboratories and physician offices around the world. Every hour around the world more than one million tests are run on Beckman Coulter Diagnostics systems impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough to rapid and reliable sample analysis to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency clinical confidence adaptive collaboration and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

The Field Service Manager for Beckman Coulter Diagnostics is responsible for directing and leading the field service organization for the Chicago North territory of the companys commercial operations. You will also be responsible for all field service resources and service delivery within the defined area including: installations and implementations preventative maintenance all break/fix service activity and all proactive post sale service activity. This position will have responsibility for the P&L of the Service business with direct revenue in excess of $10M and costs in excess of $5M.

This position is part of Field Technical Service located in North America and will be Remote covering the Chicago IL area. At Beckman Coulter our vision is to relentlessly reimagine healthcare one diagnosis at a time.

You will be a part of the NACO (North America Commercial Organization) Field Services team and report to the Service Area Director Central region. If you thrive in a fast-paced role and want to work to build a world-class Field Service organizationread on.

In this role you will have the opportunity to:

• Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team

• Lead a team of Field Service Engineers and Field Service Supervisor be responsible for their training and professional development; establish goals and objectives; lead the recruitment process to bring the right candidates to your team

• Drive P&L and operational performance around safety compliance revenue growth customer satisfaction first time fix rate employee satisfaction and expense lines

• Work closely with coordination team to facilitate daily activities such as preventative maintenances (PM) modifications (MOD) and balancing daily service-call workload

• Manage and resolve high-pressure customer issues including product performance issues and technical escalations

• Deliver impact at the NACO level by leading projects applying DBS (Danaher Business System) to map improvement plans drive sustainable and continuous improvements

The essential requirements of the job include:

• Bachelors Degree with 9 years experience OR Masters Degree with 7 years experience

• 3 years experience in people management (direct reports)

• Working knowledge of Field Customer Support Service Contracting and all its related subfields

• Knowledge of customer relationships and customer satisfaction methodologies

• Ability to travel up to 50% within the region

It would be a plus if you also possess previous experience in:

• Previous 5 years experience managing people.

• Knowledge of the medical diagnostic industry - specifically its trends pitfalls and challenges

• Knowledge of diagnostic analyzers specifications and performance standards and U.S. healthcare legislation

At Beckman Coulter Diagnostics we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

The salary range OR the hourly range for this role is $115000- $135000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.