Retail Executive Relations Representative, APAC
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
On this team you will be responsible for managing an active case load and connecting via phone with distressed customers. Representatives communicate official positioning on company issues develop creative solutions to complex customer problems and identify and call out opportunities for improvements to business partners and senior addition you will contribute to an inclusive environment through respecting each others differences and having the curiosity to learn as well as demonstrate Apples values of inclusion and diversity in daily activities.
- English and Mandarin fluency(read write and speak)
- Excellent verbal and written communication skills
- 3 years customer-facing experience in a customer service role or technology retail store environment
- Consistently meets or exceeds customer satisfaction goals
- Experience de-escalating sensitive customer issues by phone or in person
- Makes space to listen learn and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Experience with positioning sensitive and confidential outcomes
- Genius Bar technical support experience in Apple Retail or experience troubleshooting devices with customers
- BA/BS or equivalent relevant experience
- Experienced on addressing customer issues from the Government Authorities is a plus
- Cantonese or Japanese speaker is a plus
Required Experience:
Unclear Seniority
Key Skills
- Electrical
- Accomodation
- Corporate Sales
- AC Maintenance
- Barista
- ITI
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
