Field Service Engineer Trainee

Job Title

Job Description

Job Responsibilities:
Provides technical support and troubleshooting to customers accurately diagnosing issues and implementing solutions while adhering to regulatory guidelines and company protocols.
Assists in the installation maintenance and repair of products ensuring compliance with safety standards and effective functioning of equipment.
Completes work with limited supervision and autonomy setting priorities for own work based on general guidelines and develops substantial understanding of the job and applies knowledge and skills to complete a wide range of dissimilar tasks.
Documents all service activities including diagnostics resolutions and parts used utilizing the Service Management System to maintain detailed and accurate records.
Handles customer inquiries and complaints professionally offering effective solutions and escalating more complex issues to senior technicians or appropriate channels.
Conducts routine maintenance and performance checks on medical devices ensuring they meet operational standards and regulatory requirements to prevent potential failures.
Supports senior technicians during advanced technical procedures by preparing necessary tools and materials following instructions closely and learning through hands-on experience.
Communicates effectively with customers to keep them informed about the status of their service requests expected timelines and any potential issues or delays ensuring transparency and trust.
Participates in ongoing training and professional development opportunities to enhance technical skills and stay updated on new products and service procedures ensuring the highest standards of service.
Ensures all service activities comply with company policies and industry regulations consistently striving to achieve high levels of customer satisfaction and service quality through meticulous adherence to standards.

In this role you have the opportunity to

Deliver qualified service to customers including corrective maintenance preventative maintenance installation and FCO. This position is very important to ensure long term customer satisfaction and loyalty and is playing a very important role in the growth of services business and sales business.

You are responsible for
Plan and deliver assigned service to customers with high quality including corrective maintenance preventive maintenance installation and FCO; Focus on the efficiency and service quality.
Develop and maintain good relationships with customers ensure customer satisfaction and loyalty; Own customer service quality KPIs for assigned account. Ensure service process implemented effectively.
Support services business
Attend training and develop relevant knowledge and skills Focus on service competence level and actual service capabilities.
Provide service support to team members as required Focus on good team work.
Prepare and provide kinds of Service Report on an accurate and timely basis
Other tasks assigned by team & company

You are a part of
Services & Solution Delivery team which is playing an important role to ensure Philips services delivery. You will report to Service Modality Manager and cooperate with Service Sales Modality Sales & other services related teams.

To succeed in this role you should have the following skills and experience:
Bachelor or above degree in Biomedical Engineering Electrical Engineering Computer Science or related major
Strong communication skill
Clear and logic thinking
Ability to handle multi tasks
Good execution skill
Excellent English skill in reading and listening (training will be delivered in English)
Willing to take responsibility and travel between accountable customers
Self-motivation and self-management
Fresh graduate is better
0-1 years work experience of customer service in healthcare industry or medical information system is a plus
Major working area is Southern Taiwan. Hometown in Southern Taiwan is preferred

In return we offer you
A path towards your most rewarding career. Philips is growing its capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus we offer competitive health benefits a flexible work schedule and access to local well-being focused activities.

在 Philips 擔任服務工程師您將有機會

與創新同行幫助改善人類生活的同時也不斷地成長與突破自我
運用你的專業成為一位可信賴的夥伴讓每一天的工作都創造價值

• 規劃並提供高品質的客戶服務包括設備安裝保養及維修等專注於服務效率與品質守護醫院中醫療設備的穩定運作
• 作為可信賴的合作夥伴持續建立並維護客戶關係對所屬客戶的服務品質負責確保服務流程的有效執行
• 與前端業務合作將產品的好讓客戶知道是飛利浦產品推廣大使
• 參與培訓計劃持續增進專業知識與技能不斷精進醫療設備技術領域的know-how成為設備達人是客戶可信賴的設備顧問
• 與團隊夥伴互相支持合作共同學習成長一起讓工作與生活共好
• 準時並準確地準備及提供各項服務報告
• 完成公司指派的專案及工作任務透過多方面的實務經驗累積自己的多元超能力
• 系統化培訓流程
• 入職導引: 快速掌握公司文化角色定位與醫療安全規範建立專業素養與使命感
• 線上培訓課程: 提供數位學習平台進行E-Learning包含產品知識影片及情境模擬教學
• 基礎技術訓練: 包含設備原理設備架構維修模擬實作奠定扎實的技術基礎
• 現場實習與導師制度 : Mentor 導師帶領實地參與現場作業快速提升實戰能力
• 國外進階訓練:前往原廠接受專業訓練拓展國際視野並取得專業技術認證
• 我們提供的不只是工作而是一條職涯之路
• 完整的培訓資源: 結合線上學習與海外原廠訓練確保學員獲得最新技術和知識
• 實戰導向的教學: 實際參與醫療現場服務工作從挑戰中學習強化解決問題能力
• 清晰的職涯發展規劃: 提供明確的職業發展路徑和專業晉升機會讓每一步都能看見未來

適合這樣的你

• 喜歡動手實作與技術挑戰
• 熱愛分析問題解決問題的成就感
• 擁有良好溝通力與團隊協作精神
• 渴望參與改善醫療守護健康的使命感