Branch and Field Support Lead

Grand Forks, ND - USA

Monthly Salary: Not Disclosed

Posted on: 12-10-2025

Vacancies: 1 Vacancy

Job Summary

Infosys is seeking Branch and field support Lead. Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Candidate should monitor network performance troubleshoot issues and perform routine maintenance on network hardware and software including routers switches and firewalls.

Required Qualifications:

Candidate must be located within Grand forks NDor be willing to relocate to the area. This position may require travel in the US
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 4 years of IT experience.
Hands-on experience inEUC and Network support for bank branches.
Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive.
Hardware support : Installing configuring and maintaining end-user devices like laptops desktops tablets andprinters. Monitors docking stations.
Software support : Installing configuring and troubleshooting and fix the software
Printer support: Install configure printers at branches and on end points.
Service Management: Good knowledge of ServiceNow ticketing tool to track monitor and update the tickets assigned.
IMAC execution for all EUC hardware and software
EUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
Knowledge of IMACD processes for network devices like routers switches access points video conferences phones etc. including physical changes as well as configuration support.
Knowledge of patching and cabling network devices and configuration support for network devices.
Should be able to troubleshoot end user and end device network issues and have knowledge of end device port configuration.
Network Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
Patch Management vulnerability management: Install security patches like Upgrade IOS and apply access list or any other security configurations to remediate vulnerabilities.
Monitor network performance troubleshoot issues and perform routine maintenance on network hardware and software including routers switches and firewalls.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Skills

Working with aremote team and team building
Good Communication and Analytical skills
Experience and desire to work in a Global delivery environment.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone email or face to face. Travel may be required as per the job requirements.

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Infosys is seeking Branch and field support Lead. Candidate will be required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive. Candidate should monitor network performance troubleshoot issues and perform routine maintenance...

Candidate must be located within Grand forks NDor be willing to relocate to the area. This position may require travel in the US
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
Minimum 4 years of IT experience.
Hands-on experience inEUC and Network support for bank branches.
Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive.
Hardware support : Installing configuring and maintaining end-user devices like laptops desktops tablets andprinters. Monitors docking stations.
Software support : Installing configuring and troubleshooting and fix the software
Printer support: Install configure printers at branches and on end points.
Service Management: Good knowledge of ServiceNow ticketing tool to track monitor and update the tickets assigned.
IMAC execution for all EUC hardware and software
EUC Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
Knowledge of IMACD processes for network devices like routers switches access points video conferences phones etc. including physical changes as well as configuration support.
Knowledge of patching and cabling network devices and configuration support for network devices.
Should be able to troubleshoot end user and end device network issues and have knowledge of end device port configuration.
Network Asset Management: Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
Patch Management vulnerability management: Install security patches like Upgrade IOS and apply access list or any other security configurations to remediate vulnerabilities.
Monitor network performance troubleshoot issues and perform routine maintenance on network hardware and software including routers switches and firewalls.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Skills

Working with aremote team and team building
Good Communication and Analytical skills
Experience and desire to work in a Global delivery environment.

Key Skills

Active Directory
Technical Documentation
Windows
On-Site Support
Test Equipment
Linux
Internet
Preventive Maintenance
Technical Assistance
Troubleshoot
Problem Resolution
Setup
hardware
Technical Support
UNIX

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About Company

Infosys

Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more

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