BMW Product Genius

As the worlds leading premium car brand BMW is known worldwide for its outstanding customer service.

How do we achieve this

Through employing people who understand innovative products and premium service!

BMW prides itself on creating automotive roles that build memories and long fulfilling careers. We understand the importance of customer satisfaction and extend that same value to our employees. At BMW you can expect to work on a team of dedicated and professional individuals. Our state-of-the-art facility provides an excellent working environment for our team and customers.

LAUNCH YOUR CAREER WITH BMW:

Have you been considering the automotive industry and are wondering how to break in Do you have prior experience working in a fast-paced retail environment Are you passionate about delivering a unique customer experience If you answered yes we want to talk to you.

Our company is looking to expand our sales force. We are searching for a passionate motivated and collaborativeBMW Geniusto join our team. The right individual will be a self-starter with a track record of success in delivering customer satisfaction while maintaining attention to detail. Quality and passion are what sets us apart from our competition. Our employees are our strongest asset and have contributed to the continued success of our organization.

WHAT WE OFFER:

Medical and dental

401K

Short term disability

Life insurance

Paid holidays

Center employee lease

Community outreach opportunities

Ongoing online and offline training to help you grow achieve your goals and enhance your product knowledge

RESPONSIBILITIES:

Product presentation and explanation done by working with the Client Advisors and Sales Managers to keep clients in the showroom engaged and enthused.

First configuration of the vehicle with the mobile customizer/iPad making a smoother transition from the Genius to the client advisors.

Perform test drives with clients.

Work with clients in the service drive i.e. product questions demonstration of features and post op of delivery.

Establish ongoing consultative relationship with customer by being available during business hours to answer questions.

Tell customers about the BMW App explain the benefits and offer to download onto their smartphone.

Upgrade knowledge of BMW products and services by training on-the-job and participating in educational and development programs on and off site.

Contribute to team effort and BMW customer-centered service philosophy.

Generate goodwill by greeting and serving the customer promptly and courteously.

Professionally courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.

TRAITS OF AN IDEAL BMW GENIUS:

The most successful BMW Geniuses share similar character traits; they tend to be:

Highly motivated with strong enthusiasm for the BMW brand as well as an affinity for technology. BMW Geniuses enjoy going the extra mile for customers.

People who are able to grasp and enjoy learning about BMWs latest technological advances. With this knowledge BMW Geniuses become true product experts.

Patient individuals who are able to communicate in non-technical terms with customers who may have very little technical knowledge.

Confident people with strong interpersonal and relationship building skills who thrive on creating positive experiences for customers.

REQUIREMENTS:

1 year in an upscale retail or customer-centric environment preferred

Hospitality technical customer support and/or consumer electronic experience is a plus

Excellent verbal and written communication skills specifically when communicating via email

Comfort in interacting with clients via phone and in-person

Absolute passion about all things BMW promote high quality brand image

Knowledge of eLead or other CRM software a plus

Previous experience with BMW a plus

Ability to handle a variety of tasks simultaneously

When applicable BMW required training must be successfully completed as condition of employment

Valid Drivers License required

Its an exciting time to be in the automotive industry and BMW is leading the way in shaping the future of innovation! Come explore a rewarding career with BMW. Apply today!

BMW of Akron provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Jay Auto Honda complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.