Property Claims Supervisor

Berkley Oneis a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents cutting-edge digital tools and the strength of theBerkleybrand.

Why Join Us

At Berkley One youll be part of a forward-thinking team thats reimagining personal insurance. Were building solutions that are as sophisticated and agile as the clients we serveindividuals and families who value innovation simplicity and exceptional service. Youll collaborate with passionate professionals leverage modern technology and help shape the future of our industry.

What We Value

• A client-first mindset with a passion for delivering exceptional experiences
• Curiosity creativity and a drive to challenge the status quo
• Collaboration across disciplines to build smarter more intuitive solutions
• Integrity expertise and a commitment to excellence

Join us in creating a new standard in personal insurancewhere protection meets possibility.

This role will be based in our Phoenix AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

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The Company is an equal employment opportunity employer.

As a Property Claims Superivisor youll be a key contributor to the Berkley One brand will supervise claims adjusters across multiple states. This role is centered around providing expert management and oversight of property claims adjusters and processes quality and ensuring differentiated service to clients business partners while assuring expense mgt and proper claim outcomes. Youll be an integral member of the leadership team and well trust you to actively engage in vendor management catastrophe management quality assurance an agency liaison and coach to the team.

What you can expect:

• Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
• Internal mobility opportunities
• Visibility to senior leaders and partnership with cross functional teams
• Opportunity to impact change
• Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education

Well count on you to:

• Manage inside and outside claims adjusters to meet or exceed performance metrics.
• Manage coach and administer employee performance compensation and goalsetting processes for team members.
• Lead the adjustment and management of high-value property claims ensuring superior customer service to Berkley One customers agent partners as well as internal and external business partner.
• Conduct thorough investigations assess damages and oversee the entire claims process for the TPA network from end-to-end including coverage reviews reserving negotiation and settlement.
• Apply property claims expertise to make well-informed decisions and guide the resolution of claims effectively.
• Analyze and interpret insurance coverage clearly communicating positions in accordance with Berkley One guidelines and under the direction of the claim department.
• Direct and manage assignments to external experts and legal counsel ensuring efficiency and quality standards.
• Evaluate detailed information regarding coverage estimated scope and damage costs and ensure fair settlements within the confines of the policy contract.
• Set and adjust reserves within authority limits recommending reserve changes as needed.
• Assist with vendor contracts and ensuring service level agreements are adhered.

What you need to have:

• Bachelors degree or equivalent industry experience
• A minimum of 7 to 10 years experience in property claims management specifically focusing on high-value residential and personal property claims including collectibles.
• Vendor management experience management of contracts and understanding of service level agreements applied in practice for quality assurances.
• Demonstrated capability in handling complex coverage issues and a deep understanding of insurance and legal principles.
• Proficiency with high-net-worth policy coverages and services.
• Excellent analytical decision-making interpersonal communication and negotiation skills.
• Travel as necessary for business-related activities such as mediations arbitrations and trials (approximately 10-15% travel).

What makes you stand out:

• Background in auto claims management is a plus but not a prerequisite for this role.
• Broad knowledge of construction estimating and estimating systems Symbility preferred
• Incredible empathy and understanding of the needs of customers both insureds and their agents alike. You will be an excellent pro-active advocate for Berkley One customers and are passionate about their brand experience.
• Exceptional oral and written communication skills. Your communication style is flexible to the situation. You communicate clearly and with a purpose.
• Calm under pressure. You have excellent organizational and negotiation skills integrity and great follow-through on tasks. You are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization.
• You have a strong sense of accountability fun and adventure.
• Natural curiosity. You love learning how things work and you are always looking for innovative improvements.
• Collaborative you will coordinate with lead adjusters and managers on pending claim files requiring additional investigation and confirming coverage on our largest claims. You will also actively participate on CAT duty when needed and assist in overseeing the contractor referral program including re-inspections and quality reviews.