Public Cloud ERP Associate Solution Support Engineer
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Monthly Salary:
Posted on:
12-10-2025
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
As an Associate Solution Support Engineer you will troubleshoot and solve incoming customer issues through multiple channels -- casesExpert Chat and Schedule an Expert. Collaboration customer focus and communication are key to achieving strong customer satisfaction and these are assets we are looking for in our newest Public Cloud ERP team member. Functionally the main tasks are listed below:
- Analyse and resolve customer Incidents using knowledge databases internal collaboration and problem-solving skills.
- Report errors/bugs to development support to ensure product improvement.
- Become an active participant in the SAP community developing as a trusted advisor.
- Provide Mission Critical Support on weekend and evening shift as scheduled
- Create content for and maintain the technical knowledge database
- Drive excellence in all aspects of the engineer E2E workflow (Pulse Swarming KCS etc)
- Leverage the resources within the solution area to progress and develop your own career.
If successful youll join an experienced team locally in Ireland and collaborate with your colleagues globally across teams based in EMEA AMER and APJ. Youll support our customers and partners with a cloud mindset and work with industry defining applications across our Public Cloud ERP suite. Youll build your troubleshooting expertise across topics such as; APIs Debugging configuration and research mythologies.
Role Requirements
- Previous SAP internship or related work experience would be an advantage.
- Experience in Public Cloud ERP Controlling and/or Public Sector Management desirable.
- Degree in Computer Science Information Technology Software Engineering Engineering or a related discipline is preferable.
- Ability to successfully troubleshoot and narrow down reported issues identify root causes and find creative solutions.
- An early adopter / cloud mindset and the ability to thrive in a changing environment.
- Strong collaboration skills and a flexible approach to working in teams.
- Excellent customer focus & English communication skills (oral and written).
- Shift / Weekend work flexibility will be required or as per business need.
The Solution Area and Career Development
As a member of the Public Cloud ERP team and the wider technical support organisation you can be confident that focus will be placed on:
- Career progression At SAP we are known for offering employees the tools and support to develop in their career.
- Training each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training.
- A Supportive environment we encourage expression collaboration individuality and diversity you will work with global teams spanning a range of nationalities and languages.
- Working on world class cloud products and services enhancing your technical and SAP knowledge.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 437789 Work Area: Customer Service and Support Expected Travel: 0 - 10% Career Status: Graduate Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
