Position Summary:

Are you passionate about network infrastructure and customer service Do you enjoy working in a fast-paced IT environment Regal Rexnord is seeking a highly motivated innovative IT PC Specialist III to provide onsite technical support and assist with corporate infrastructure projects. Under the general direction of the IT Client Services Manager this position will provide onsite and remote technical support for user assistance in all assigned software applications support processes maintenance of desktops/laptops phones basic network connectivity user account management and permissions audio/video projectors room and desktop video conferencing and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including global PC/Server patching PC refresh/imaging processes Anti-Virus and mobile device management and deployment.

Major Responsibilities:

• Provides onsite and remote IT support for Regal Rexnord facilities working from our Cambridge MD location (hardware systems teleconferencing etc.)
• Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
• Work as part of a global phone and ticketing queue for end users to report issues and requests ensuring metrics and SLAs are met.
• Collaboration Support Educate and advocate use of collaboration environments (O365 Outlook Teams SharePoint OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization across organizations and with customers.
• Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
• Security: Understand and assist with the tools and process required to identify test deploy and support security patching.
• Issue Resolution: Troubleshoots diagnoses and resolves end user and network issues. Researches analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
• Network Connectivity: Provides support for network connectivity or related network issues for the user community.
• Performs related duties and fulfills responsibilities as required.
• Follows company standards and procedures.
• Completes the yearly PC Refresh scope for the site.
• Ensures all PCs at the site are compliant with our app suite (For ex.: Crowdstrike CyberArk etc.)

Required Education / Experience / Skills:

• Bachelors degree in Information Technology or a related field and/or Associates degree with 57 years of work experience.
• Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
• Experience supporting Office 365 and identity management components.
• Experience working with a Ticketing system (ServiceNow preferred).
• Additional Certifications such as MCP A CompTIA A preferred.
• Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory.
• Strong ability to quickly learn new information system technology.
• Strong organization and multitasking skills.
• Strong analytical skills; ability to think big and scale quickly.
• Excellent interpersonal communication and influencing skills to establish trust credibility and rapport at all levels of the organization; seen as humble direct and authentic.
• ITIL Foundations V4 Certification or 2 years of equivalent experience.

Desired Qualifications:

• Knowledge of commercial enterprise-level tools and products to provide network services.
• Prior experience working in level 2/3 service desk and/or server management roles.
• Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment.
• Familiarity with Microsoft technology stack.
• Familiarity with Windows and Unix based server technologies.
• Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team unit and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
• Interpersonal Savvy - Relates well to all kinds of people at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Candidates must be eligible to work in the United States without requiring company sponsorship to obtain or keep U.S. work authorization.

The salary range provided is intended to display the value of the companys base pay compensation for this position. Salary is dependent on a multitude of factors including but not limited to the physical worksite location the geographic market of that location candidates skill set level of experience education and internal peer compensation comparisons among other potential factors.

Annual base salary range: $71000-$106000

Benefits

• Medical Dental Vision and Prescription Drug Coverage
• Spending accounts (HSA Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30000 associates around the world who help create a better tomorrow by providing sustainable solutions that power transmit and control motion. The Companys electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Companys automation offering comprised of controls actuators drives and precision motors controls motion in applications ranging from factory automation to precision control in surgical tools.

The Companys end markets benefit from meaningful secular demand tailwinds and include factory automation food & beverage aerospace medical data center warehouse alternative energy residential and commercial buildings general industrial construction metals and mining and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions Power Efficiency Solutions and Automation & Motion Control. Regal Rexnord has offices and manufacturing sales and service facilities worldwide. For more information including a copy of our Sustainability Report visit .

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex/gender sexual orientation gender identity pregnancy age ancestry national origin genetic information marital status citizenship status (unless required by the applicable law or government contract) disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds perspectives and skills. If youd like to view a copy of the companys affirmative action plan for protected veterans/individuals with disabilities or policy statement please email you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail

Equal Employment Opportunity Posters


Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries (Regal Rexnord) do not accept unsolicited resumes or calls from third-party recruiters or employment the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition Regal Rexnord will not consider or approve payment to any third-parties for hires made.