Community Legal Services Inc. of Philadelphia (CLS) seeks to hire an Administrative Coordinator to join as an integral member of our Family Advocacy Unit (FAU) assisting advocates in providing effective and responsive client services. The Administrative Coordinator will be based out of CLSs Logan Square Law Center office and will provide administrative support for the unit regularly interacting with internal and external parties.

Community Legal Services Inc. of Philadelphia (CLS) is a non-profit public interest agency providing free civil legal services to low-income Philadelphia residents. As the largest provider of free civil legal services in the Philadelphia area CLS is both locally and nationally renowned as a premier legal services provider dedicated to ensuring access to justice for all low-income individuals and communities. CLS has ten legal units covering a wide range of civil legal services

JOB DUTIES AND RESPONSIBILIITIES:

Responsibilities will include:

• Providing information to callers seeking CLSs services with the highest level of customer service engagement.
• Assisting with operating the Family Advocacy Hotline.
• Performing initial screening of client eligibility for CLS services.
• Greeting clients in a friendly and respectful manner and gathering necessary information to determine eligibility for CLSs services.
• Answering and routing telephone calls in a prompt professional and friendly manner.
• On occasion making appropriate legal and non-legal referrals to appropriate agencies or organizations including other public interest law firms and government agencies.
• Communicating with administrative staff at Family Court regarding incoming case assignments.
• Opening client files in CLSs case management system and completing conflict checks.
• Accessing client databases to identify case-handlers and input notes where appropriate.
• Closing and maintaining files in accordance with standard office procedure for file maintenance and storage and retrieving closed files at case-handlers request.
• Conducting basic client communications both orally and in writing. This may include obtaining client documents and introductory information about a client and their case communicating with clients regarding important meetings and hearings and sending closing letters.
• Ensuring that files meet compliance standards by assisting advocates with obtaining needed documents assisting with closing files and providing electronic and paper filing assistance.
• Performing scheduling functions for the unit and managing attorney.
• Data entry for the FAU data project and other administrative data maintenance tasks.
• Providing back up IT support; assisting with virtual meetings webinars workshops etc.
• Performing other administrative work for the unit as needed.

SKILLS AND ABILITIES TO:

• Provide unit staff with a comprehensive level of secretarial and administrative support to ensure that work is produced in an accurate and professional manner.
• Provide a positive interactive liaison between case handlers clients and other professionals.
• Ensure that there is a flexible flow of support around the daily activities faced by CLS staff.
• Be dependable show initiative and concern for the interests of clients.
• Work cooperatively with other staff.
• Deal with people in a non-judgmental empathetic patient and understanding manner which shows sensitivity tact and professionalism.
• Exercise superior judgment creativity and decisiveness.
• Be efficient in an environment that is subject to many interruptions.
• Establish organize and maintain files.
• Communicate information and ideas clearly and concisely verbally and in writing.
• Manage multiple tasks deadlines and priorities and thrive under pressure.
• Operate and maintain office machinery necessary to complete assignments.

REQUIRED QUALIFICATIONS:

• High school diploma or GED.
• Demonstrated ability to type 55 wpm.
• Experience with relationship building and relationship management.
• Excellent verbal and written communication skills.
• Fast learner and ability to adapt to and excel in a rapidly changing environment.
• Knowledge and skills in Microsoft Office (Outlook Word Excel and PowerPoint) and initiative to improve and maintain proficiency.

PREFERRED QUALIFICATIONS:

• A minimum of three (3) years secretarial experience preferred.
• Spanish fluency helpful but not required.
• Familiarity with the court and administrative agency systems and practices helpful but not required.

To Apply: CLS will accept applications on a rolling basis until the position is filled. But applicants should apply by Friday October 102025 to receive first round consideration. You can submit your application on CLSs website online at ORApply can also reach out to Crystal Stackhouse (Hiring Coordinator)emailprotected. for any questions or concerns.

What to Include in your application: Please include a cover letter resume three professional references (at least two being past or current supervisors)identifying your relationship and one brief writing sample (10 pages or less).

Community Legal Services Inc. welcomes applicants of all backgrounds to apply and particularly encouragespeople who have experienced poverty or housing instability people of color people who identify as LGBTQ people with disabilities and people who have had prior contact with the juvenile criminal or child welfare systems to apply.

CLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences would motivate you to work toward CLSs mission and would contribute to the vitality and perspective of our organization.

Compensation:This is a full-time position covered by the collective bargaining agreement between CLS and the National Union of Hospital and Health Care Employees AFL-CIO and its affiliate District 1199C. The current minimum starting salary is $47390 for entry-level applicants which increases with relevant years of experience and according to the provisions of the current collective bargaining agreement.CLS asks for a minimum two-year commitment from individuals who accept an offer of employment for a paralegal position.

Benefits:CLS offers a very generous and competitive benefits package including 100% employer paid medical (including gender affirming care) life and short/long-term disability benefits a 403(b)-retirement plan with employer contribution and a generous leave package including 13 paid holidays and five personal holidays each year.

Community Legal Services Inc. is an equal opportunity employer and welcomes applicants of all diverse backgrounds to apply. CLS does not discriminate in the selection of employees on the basis of race color religion gender sexual orientation sexual identity genetics age national origin disability or veteran addition to federal law requirements CLS complies with all applicable state and local laws governing nondiscrimination in policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall and transfer leaves of absence compensation and training.