Software Engineering Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The IS&T Retail Engineering Operations & Support (REOS) organization is responsible for supporting the IT systems used to enable Apple Retail to service millions of customers and is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer this engineering role you will collaborate closely with engineers from various technical backgrounds and to resolve issues across Apples retail applications. As a hands-on proactive problem solver you will challenge the status quo continuously learn and strive for excellence in every aspect of your work. Critical thinking documenting and communicating within the team and cross-functionally is critical to the success of the role. Your role will include:Managing and troubleshooting global incidents related to point of sale carrier integrations and financing systems for an international user base across multiple complex systems and applications. Contributing to the development of functional requirements technical specifications and support documentation for automation and process root cause analysis logging defects and collaborating with engineering leadership field operations and partner teams to prioritize with the global support strategy for new product releases and feature on cross-functional process enhancements to improve efficiency and service quality.
- Bachelors degree or higher in Computer Science Information Technology or a related field or similar work experience
- At least 3 years of experience in a related software engineering job experience or tier 2 customer or application support role.
- Proven problem-solving ability and experience identifying root causes from diverse data sources (logs telemetry customer feedback).
- Coding knowledge in Java and familiarity with related frameworks.
- Experience with SQL and leveraging databases for data analysis.
- Proven experience in coordinating and leading organization-wide critical incidents (P1/P0) with a strong ability to perform effectively in high-pressure environments.
- Willingness to participate in on-call rotations travel internationally and provide weekend coverage as needed.
- Familiarity with Project Management principles including Agile methodology and D2P (Development to Production) processes.
- Experience with data visualization and analysis tools such as Tableau or Power BI.
- Ability to simplify and present complex technical issues in a clear concise manner.
- Prior experience in Retail environments or supporting retail applications is highly advantageous.
- Proficiency in ITIL practices including incident problem and change management.
- Experience with monitoring tools (e.g. Splunk) Application Performance Management (APM) and observability platforms.
- Proficiency in a second language Japanese preferred
Key Skills
- International Development
- Accountancy
- C#
- ESL
- Java
- Jboss
About Company
Ask Siri to name the most successful company in the world and it might respond: Apple. And it's not just out of familial pride. Apple consistently ranks highly in profit, revenue, market capitalization, and consumer cachet. In 2018, the company became the first reach a trillion dollar ... View more
