Operations Manager BtoC & BtoB | FRENNL (mfd)
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Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Your daily workout
Are you ready to transform the wellness industry with us
We are looking for a talented trilingual Operations Manager to join our mission at EGYM Wellpass and revolutionize employee access to sports and wellness activities. You will join the Operations team whose goal is to design a global and efficient operational platform while delivering the worlds best customer experience.
This role will primarily be attached to the Members team but will also cover certain Partner-related tasks in Dutch (NL).
It is strategic to support the development of the Belgian market in Dutch and ensure smooth communication with users corporate clients and partners who speak only Dutch.
Our Operations missions cover three verticals:
Members Scope 70% of the time
We are looking for a talented trilingual Operations Manager to join our mission at EGYM Wellpass and revolutionize employee access to sports and wellness activities. You will join the Operations team whose goal is to design a global and efficient operational platform while delivering the worlds best customer experience.
This role will primarily be attached to the Members team but will also cover certain Partner-related tasks in Dutch (NL).
It is strategic to support the development of the Belgian market in Dutch and ensure smooth communication with users corporate clients and partners who speak only Dutch.
Our Operations missions cover three verticals:
- Members (B2C): Wellpass app users
- Partners (B2B): partner gyms
- Corporates (B2B): corporate clients
Members Scope 70% of the time
- Deliver the best experience to members via live chat email and phone in French English or Dutch.
- Serve as the reference point for agents on complex support cases
- Track and manage member feedback identify recurring friction points and propose solutions to remove them
- Participate in collecting and analyzing feedback to provide insights for improving the user experience
- Take part in cross-functional projects approved on the roadmap: process improvements tools onboarding BOT and workflows
- Provide support and follow-up for Dutch-speaking users to help develop the Belgian market in collaboration with internal experts
- Partner support: respond to partner questions in Dutch (emails tickets) on operational contractual and technical topics with help from internal teams
- Partner onboarding: assist with new partner integration information collection Salesforce setup contract verification and account access
- Partner contract validation in Dutch to ensure administrative and contractual compliance
- Identify recurring issues and propose process improvements to streamline the partner workflow
- Contribute to process optimization: identify tasks to automate remove friction points and improve clarity of internal tools
- Document existing workflows to enhance autonomy and knowledge transfer
- Act as a driving force to improve the experience for both members and partners daily
Your fitness level
- Excellent written and verbal communication skills
- Friendly energizing dynamic and enthusiastic serving as a source of motivation for the team
- Adaptable attentive and empathetic able to adjust to your interlocutor and offer solutions to ensure satisfaction
- Committed receptive to challenges always striving to give yourbest and able to handle busy periods.
- Previous experience in web client relations and/or operations
- Good knowledge of the sports environment (gym networks premium studios) is a plus
Fluent in Dutch English and Frenchat a professional level
The equipment we provide
- Wellpass Subscription Covered:Enjoy access to a wide range of sports and wellness clubs with the option to share sessions with colleagues for extra motivation and team spirit
- Provided Equipment: Laptop monitor mouse headset and all tools needed for optimal efficiency
- Leeto Employee Benefits:Access to numerous perks and discounts for leisure activities travel events and more
- Pluxee Meal Vouchers: 9.50 per day with 5 covered by the company
- 50% Subsidized Navigo Pass: Reduced commuting costs thanks to partial coverage of the public transport pass
- Hybrid Remote Work: Option to work from home 3 days per week supporting a healthy work-life balance
- Weekly Fresh Fruit Basket:Seasonal fruits delivered to the office for healthy and enjoyable breaks
Your warm up plan
- 30-minute initial interview with Sophia Talent Acquisition Manager
- Dutch language validationwith John Team Lead Sales BE
- Take-home case study(one week to complete)
- Interview with MathildeTeam Lead Ops Members
- 30-minute Interview with Yousri Operations Director
- 30-minute Interview with Sascha VP Operations
- 30-minute team fit session at our office with the rest of the Operations team
Contact Information
Upload your documents in English (CV salary expectations and earliest possible start date)and specify the job ID #1761.
Contact: Sophia Mann
For further information:
Contact: Sophia Mann
For further information:
About us
Become part of EGYM!
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM is a global fitness technology leader providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.
EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health leading to higher productivity and well-being.
EGYM is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs regardless of race gender religion sexual orientation age or any other aspect of an individuals identity.
Required Experience:
Manager
Key Skills
- Children Activity
- Customer Service
- B2C
- Ale
- JavaScript
- Asic
About Company
Become part of EGYM! EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate sea ... View more
