Referral Specialist
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Job Location:
Hagerstown, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
A Little About Us:
Potomac Community Services has been serving individuals with mental health needs in person and in community for 25 years! Literally meeting people where they are and working alongside them has developed our passion for true client led community work helping people achieve their goals and achieve sustainable independence.
About the Job:
Lets start by saying we want to hear from you! Below is an accurate description of the job for hire but with limited space it isnt exhaustive. If you have questions about other considerations please dont hesitate to contact us!
The Referral Specialist (RS) reports to the Community Engagement Manager (CEM) to assist with new referrals communicating with community providers and referral sources to schedule initial assessments for case management services for adults and children with a mental health diagnosis. It is the responsibility of the referral specialist to process referrals according to the guidelines ensure eligibility for services provide detailed information regarding programs and referral processes. The referral specialist ensures that the clients paperwork and pertinent information is transitioned smoothly to the Intake Specialist or designee and documentation is accurate and complete. Additionally compliance with all state and federal regulations and adherence to all PCS policies and standards of practice are required.
Our Commitment to Diversity:
At Potomac Community Services we embrace workplace diversity. We believe that diversity drives richer insights fuels innovation and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the Potomac Community Services mission of influencing generations. Individuals seeking career opportunities at Potomac Community Services are considered without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or any other protected status under all applicable laws regulations and ordinances.
Essential Duties
- Processes online/paper referrals within 5 days of receipt of the referral.
- Schedules all Intakes 72-Hour and Intake 2 visits as requested per program and county guidelines for scheduling.
- Documents all referrals in electronic health record.
- Gathers Releases of Information and ensures the documents are complete and accurate.
- Provides clear concise information to others in verbal written electronic and other communication formats.
- Answers phones retrieves messages transfers calls to appropriate staff in a professional and polite manner.
- Maintains confidentiality and adheres to HIPAA requirements.
- Meet and greet clients visitors and walk-in referrals in a professional and polite manner.
- Other duties as required by business operations.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Perks:
- Casual Dress Code (company provides shirts/uniform)
- Silt (our company cafe) discount: 10%
Education and Experience:
- Bachelors/Associates Degree in Human Services or related course preferred
- Experience in behavioral health working with adults children youth and/or families preferred but not required.
Knowledge Skills and Abilities:
- Knowledgeable regarding community resources related to mental health and case management.
- Ability to work with all programs be knowledgeable and provide support to program support staff case managers mentors clinical staff and program managers.
- Ability to work independently and collaboratively with coworkers
- Excellent communication skills written and verbal
- Working knowledge of Microsoft integrated software applications (i.e. electronic health records and payroll software systems) phone applications and online resources.
- Valid Drivers license dependable transportation and vehicle insurance.
Schedule:
- 8:00 am 4:30 pm with occasional evenings
Ability to commute/relocate:
- Hagerstown MD 21740: Reliably commute or planning to relocate before starting work (Required)
Work Location:
- Hagerstown MD 21740 / In person
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
For over twenty years, Potomac Community Services has specialized in providing case management and mental health services in for adults, children and families in Hagerstown, Frederick, Westminster, and Cumberland in Maryland.
