Multi-Property Reservations Supervisor

At The Westin Melbourne we are committed to creating meaningful experiences not only for our guests but also for our associates. Join us as a Multi-Property Reservations Supervisor and play a vital role in driving the success of our reservations team across multiple properties. You will lead by example deliver exceptional service and ensure every reservation detail reflects the brands promise of care and precision.

About You

• Passionate about hospitality guest experience and operational excellence
• Previous experience in Reservations or Front Office within a luxury or premium hotel environment
• Strong understanding of hotel systems such as Opera PMS MARSHA or similar
• Excellent leadership training and communication skills
• Analytical and detail-oriented with strong problem-solving ability
• Skilled in multitasking and managing time effectively under pressure
• Knowledge of group bookings rate management and billing processes
• A collaborative team player who leads with professionalism and empathy
• Full working rights in Australia

About the Role

• Oversee the daily operations of the Reservations team across multiple properties ensuring accuracy in all reservations room blocks and group codes
• Process all reservation requests changes and cancellations received by phone email or system ensuring prompt and professional responses
• Verify room availability and rates applying appropriate sales techniques to maximize revenue opportunities
• Review and implement new reservations procedures and ensure compliance with Marriott policies and brand standards
• Supervise and support team members providing ongoing coaching feedback and performance development
• Handle guest inquiries and special requests resolving challenges efficiently while maintaining a positive guest experience
• Ensure billing accounts are properly set up in accordance with accounting policies
• Communicate with Sales Revenue and Front Office teams to coordinate group bookings and ensure a seamless guest journey
• Maintain accuracy in systems and reports ensuring alignment between MARSHA PMS and group data
• Act as the first point of contact for escalated guest or system issues providing effective solutions or escalation as needed
• Support management in scheduling training and motivating team members to achieve departmental goals
• Uphold confidentiality professionalism and adherence to brand standards in every interaction

Our Benefits

• Exclusive staff discounts on food beverage and hotel stays across Marriott International for you your family and friends
• Access to Life with the Works program including flexible working options sabbatical leave and paid leave during your birthday month
• Career development opportunities with globally recognised training and leadership programs
• Genuine care for your well-being through our Employee Assistance Program
• Recognition and rewards for your achievements including referral incentives for bringing friends to join the team
• Be part of the worlds largest hotel company where equality diversity and inclusion are part of who we are

Westin Hotels and Resorts are part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!