Restaurant Supervisor

Restaurant Supervisor (Enoteca)

The Restaurant Supervisors main function is to promote and ensure guest satisfaction achieved through his/her ability to develop and maintain a strong team environment placing emphasis on associate satisfaction and delivery of prompt and courteous service. The restaurant supervisor is accountable for sales and profit in his/her area.

Open and close shift in accordance with managers checklist.
Initiate guest interaction through seeking and soliciting feedback from guests.
Train maintain and enforce all brand service standards using use records menus and appropriate reference materials including guest surveys/reviews.
Properly execute revenue and check control procedures on shift.
Handle daily associate relations (e.g. scheduling time adjustments).
Maintain a safe and sanitary work environment for all associates and guests.
Gather and implement all proper tools for running shift (e.g. schedules floor plans reservations checks).
Find solutions for problems such as call outs last minute bookings or any other daily opportunities that may arise.
During each shift ensure that guests are satisfied by assisting with serving seating and communication with kitchen.
Be on the floor during entire meal period and ensure adequate coverage.
Ensure that only a quality product is being served.
Monitor hours and staffing daily for restaurant with accurate scheduling in line forecast and budget guidelines.
Ensure all side work is done on daily basis by reviewing the completed checklist.
Maintain proper associate uniform standards.
Encourage problem solving by team members through proper training and empowerment.
Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Peachtree Hospitality Management Policies and Standards.
Maintain high standards of appearance and grooming which include wearing a correct name tag when working.
Always comply with Peachtree Hospitality Management standards and policies to encourage safe and efficient hotel operations.
Competencies
Must be able to convey information and ideas clearly both oral and written.
Must be able to work well in stressful high pressured situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results.
Must be able to work with and understand financial information and data and basic arithmetic function.

Physical Demands

Long hours sometimes required
Ability to meet standards of appearance
Medium work-exerting up to 50 pounds of force occasionally and/or 30 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.
Ability to be on your feet throughout the entire shift.

Travel Required

0%

Required Education and Experience

Minimum of two years food service or related hospitality management experience.
High School Diploma/GED required
Demonstrated leadership skills

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Required Experience:

Manager