Quality Assurance Manager

Chula Vista, CA - USA

Yearly Salary: USD 70000 - 90000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Locations:Chula Vista & Vista CA (Hybrid)

Salary: $70000 - $90000 DOQ/E

52 Weeks

OUR STORY

Since 1965 MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities. MAAC employs dedicated staff who provide life-changing services to thousands of individuals annually through programs in five core focus areas: Education Economic Development Health & Wellbeing Housing and Advocacy & Leadership Development. Through a wide variety of programs MAAC has grown to become one of the largest nonprofit social service organizations in the community. Learn more about the great things happening with MAAC at direct supervision of the Assistant Director of Compliance the Quality Assurance Manager will coordinate and direct monitoring for compliance with Head Start Performance Standards State and Federal regulations at all centers and with program partners. This position will also receive guidance from the Child Development Associate Program Director and ensure coordination with MAACs compliance department unit Assistant Director of Compliance around assignments including but not limited to reviews self-assessments and monitoring

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to this class.

Develops implements and maintains effective ongoing monitoring systems to include appropriate monitoring processes reports checklists policies corrective actions plans and monitoring schedules e.g. Self-assessment Safe Environments etc..
Reviews and revises monitoring processes as needed in consultation with key staff both at the Child Development Program and at MAAC Administration.
Provides oversight for the design of a comprehensive system for on-going monitoring data analysis evaluation and report writing for all program service areas and management systems for the operation.
Collaborates with Partner Manager to develop on-going monitoring schedules and coordinates technical assistance for program partners that are aligned with the MAAC program goals.
Works closely with the senior management staff to provide the Program Director Associate Directors and other appropriate parties with regular reports and analysis of program compliance status including but not limited to ChildPlus data analysis/ trends Risk Assessment Center reports other tracking mechanisms.
Conducts and/or coordinates internal on a routine basis and as needed.
Ensures Corrective and Quality Improvement Plans contain content and strategies to address identified problem areas.
Establishes and maintains a complementary partnership-type working relationship with the Director of Compliance and department heads when monitoring to coordinate and ensure such compliance as required at the agency level.
Assists MAACs Director of Compliance and other staff in developing and implementing tools to document and monitor compliance program for the Child Development Program.
Works with Service Area & District Managers to develop revise and monitor various areas of compliance and quality improvement.
Establishes and maintains positive constructive working relationships with Program Partners to ensure their compliance with program requirements.
Ensures procedures are in place to maintain a high quality Child Development monitoring program consistent with federally mandated performance standards and federal reviews.
Provides ongoing technical assistance related to quality issues and challenges to management and center staff.
Participates in monitoring centers on a semi-annual basis.
Provides data and identified trends to key staff and other management staff to assist with the development and implementation of a coordinated training plan that addresses planning and evaluation areas.
Assists with reports and/or communication to the MAAC Board of Directors Board or Policy Council Committees and/or the Head Start Policy Council.
Participates in the southern California Quality Assurance Compliance Cluster.
May conduct monitoring and program evaluation of other MAAC departments/programs if funding allows.
Utilizes ChildPlus as a platform for monitoring tracking and assessment.
Researches compiles and analyzes data and information to track and manage outcomes.
Provide technical assistance and training activities as needed for staff.
Serves on agency committees as assigned.
Performs other related duties as assigned

QUALIFICATIONS AND SKILLS

Knowledge of:

Quality monitoring systems and programs operating in a non-profit setting
ChildPlus and other data collection systems
Head Start Performance Standards State Preschool and State Licensing Regulations and/or other related State or Federal requirements.

Ability to:

Provide develop manage and implement short and long-range strategies and plans related to areas of responsibility

Plan organize direct and integrate the activities of comprehensive diversified programs to meet MAAC goals and objectives.

Exercise judgment diplomacy discretion and a high level of independence in handling matters of a sensitive nature; promote and maintain positive staff participant and community relations.

Understand interpret explain and apply MAAC policies and procedures and applicable federal state and grant requirements.

Demonstrate excellent organizational and communication (verbal and written) skills.

Design modify or administer written assessment instruments (e.g. pre/post tests and surveys).

Provide ongoing staff training on data collection methods evaluation concepts and use of computers for data entry.

Deal effectively with a wide range of individuals and organizations.

Interact effectively with people of different cultures and socio-economic backgrounds particularly in the context of human resources non-profit organizations and government agencies who work with persons from different cultural/ethnic backgrounds.
Present proposals and recommendations clearly logically and persuasively in public meetings.
Represent MAAC effectively on a variety of difficult complex sensitive and confidential issues.
Prepare clear concise and comprehensive correspondence reports studies and other written materials.
Exercise sound expert independent judgment within general policy guidelines.
Exercise tact and diplomacy in dealing with sensitive and complex issues and situations.
Establish and maintain effective working relationships with MAAC management staff community and business leaders local elected officials representatives of community professional and business organizations and funding agencies donors volunteers the media the public and others encountered in the course of work.

EDUCATION/EXPERIENCE/CERTIFICATION

Bachelors Degree in Early Childhood Education Education Psychology Social Work Public Administration Quality Managementor a related field with an emphasis in Early Childhood Education
Five (5) years of increasingly responsible experience performing work in Head Start or a Child Development program that includes a minimum of three (3) years of successful management and supervisory experience
Experience working with State and Federal regulated Child Development Programs
Proficiency in Microsoft Office Suite including Word Excel Outlook Power Point and databases such as ChildPlus
Bilingual (English/Spanish) speaking reading and writing preferred

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules regulations and policies; positively contributes to implementing changes
Deals with issues directly in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules regulations and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza* pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class an employee is regularly required to stand walk and sit talk or hear both in person and by telephone uses hands to finger handle or feel objects or controls reach with hands and arms. An employee also is regularly required to stoop kneel bend crouch or crawl climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision distance vision depth perception color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management administrators staff teachers parents family members children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check DMV check NSOR exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance signed criminal record statement and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Drivers License daily use of a personal insured vehicle and have and maintain a motor vehicle driving record acceptable to MAACs insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.

Required Experience:

Manager

Locations:Chula Vista & Vista CA (Hybrid)Salary: $70000 - $90000 DOQ/E52 WeeksOUR STORY Since 1965 MAAC has been maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communiti...

Key Skills

Quality Assurance
FDA Regulations
Food Industry
Food Safety Experience
ISO 9001
Quality Systems
Food Processing
Quality Control
Quality Management
QA/QC
Selenium
HACCP

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About Company

MAAC

MAAC (Metropolitan Area Advisory Committee) is maximizing self-sufficiency with families and individuals through high-quality programs and advocacy in our communities.

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