Customer Support Associates (Hybrid Ortigas)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Symbos we create connected experiences that begin with empathy are powered by technology and grounded in a culture that inspires trust sparks innovation and delivers meaningful outcomes.
We are looking for CustomerSupport Associates (Voice) who will be at the front line of our operationsconnecting and engaging with customers through written this role youll deliver high levels of customer service by providing tailored solutions based on each customers unique situation.
Working at Symbos you will have the opportunity to be part of a PIONEER organization contributing to the growth of our new programsall while enjoying a DAYSHIFT and HYBRID schedule that supports work-life balance.
What Youll Do:
- Respond to customer inquiries via email with professionalism empathy and accuracy
- Deliver personalized solutions to meet customer needs including repayment support where required
- Document customer interactions and escalate complex cases as needed
- Partner with internal teams to ensure effective resolutions and continuous improvement
- Meet performance and quality targets while maintaining exceptional service standards
What Were Looking For:
- Excellent written English communication skills
- Graduated SHS or equivalent
- Experience in BPO is a plus
- Strong attention to detail with problem-solving ability
- Ability to handle multiple requests while staying efficient and organized
- Prior experience in email or chat support is a plus
- Tech-savvy and adaptable to new tools and systems
- A people-first mindset with genuine empathy for customers
What We Offer:
- Hybrid work setup
- Competitive salary
- HMO coverage starting Day 1
- Group life insurance
- Performance incentives
- Mental health helpline
- Health and wellness initiatives to support your well-being
- Access to learning & development programs to fuel your professional growth
- A supportive environment where you can command your own career in a growing innovative company
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Recoveriescorp is a contact centre specialising in receivables management solutions and insurance claims recovery services. We provide innovative and tailored end-to-end solutions for our clients.
