Customer Service Officer National Support Hub

Hours span 7.30am to 5.30pm

Introduction

In this role you will be responsible for ensuring efficient and effectively delivery of assistance and advice to customers who are fully eligible for Employment Services support via phone servicing. You will also provide support to internal and external stakeholders/customers and administrative support to areas of the business.

You would be joining a team:

• Which is diverse supportive and respectful
• Where knowledge ideas and enthusiasm are well received
• Where yourcolleagues arepassionate about providing exceptional service and delivery to their stakeholders

The opportunity

• Work in a supportive fun and productive team in a unique customer service role
• Be able to providethe right information tools andadvice tosupport people
• Deal with a range of enquires creating variety in your day
• Learn about employment services and contribute to making a difference in someones life

About you

• Have a genuine interest in people and be able to listen actively and provide advice
• Use your ability to talk to a range of people to build trust and rapport with our customers
• A team player who has initiative and is committed to achieving results
• You are a natural at customer service with both internal and external customers
• Be able to maintain composure and focus on achieving objectives
• Hold a current Working with Children check or willingness to obtain one

Benefits

• Gender neutral paid parental leave of 12 weeks
• Superannuation contributions paid for women during the first 12 weeks of any unpaid parental leave
• 5 weeks annual leave after 3 years service
• Access to long service leave after 5 years service
• Extensive leave provisions including domestic abuse community service study leave
• Ability to purchase or cash out annual leave
• Education assistance and study leave
• Flexible working arrangements
• Proven career development and promotion opportunities

Diversity and Inclusion

We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.

We value diversity in the backgrounds ideas work styles and perspectives of our team. We strongly encourage people with disability Aboriginal & Torres Strait Islander people mature aged workers and people from culturally and linguistically diverse backgrounds to apply.

We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being. Our induction and training will provide you with these principles including having an understanding of childrens developmental needs and culturally safe practices.

Next steps

If you require an adjustment to the recruitment process for reasons of equal opportunity please call a member of our Recruitment Team on0or email before you submit your application.

To view a copy of the position description:

PD - Job Coach National Support Hub