Clinical Customer Service Rep Comprehensive Transplant Unit
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Job Location:
Baltimore, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
12-10-2025
Vacancies:
1 Vacancy
Job Summary
YouBelong Here.
Clinical Customer Service Representative
Full Time Night shift 40 hours
The Comprehensive Transplant Unit is a 32-bed adolescent/adult surgical unit. The unit offers 3 levels of care: floor telemetry and intermediate levels of care. Care and services provided: post-operative abdominal organ (kidney liver and pancreas) transplant recipients; as well as medical management of complications secondary to transplantation. This unit is the designated step down for the Composite Tissue Allotransplantation (hand & face) recipients.
The Clinical Customer Service Representative works as the central point of contact on the care unit for patients families visitors and members of the health care team. This is a fast-paced position that requires professional friendly and efficient performance of the daily duties. The ideal candidate will possess the highest level of Customer Service skills knowledge of information & computer systems the ability to work and assist with Nursing staff & Administrative staff all in the effort to meet the needs of the unit department in accordance to Johns Hopkins Hospital policy and procedures.
What awaits you:
Our competitiveBenefit Packageis designed to support the well-being and financial security of our employees and includes:
- Full medical dental and vision plans
- Paid time off (PTO)
- Tuition reimbursement for you and your dependents
- Tell a friend and get paid with our Employee Referral Program Bonus!
Qualifications:
- High School Diploma or equivalent.
- Minimum of 6 months in healthcare or office setting
- Substantial interpersonal skills are needed to interact with patients families and medical staff.
- Ability to initiate and build positive relationships following Johns Hopkins Customer Service standards.
- Proficiency with Microsoft Word proficiency with presentation and spreadsheet software preferred.
- Ability to learn and incorporate a variety of clinical and administrative automated systems and software into daily work duties.
Important Notices:
***Authorization to Work in the United States:Applicants who require sponsorship now or in the future will not be considered for this position.
Salary Range: Minimum 17.28/hour - Maximum 20.06/ will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount salary discussions will occur during candidate screening calls before any subsequent compensation discussion is held between the candidate and any hiring authority.
We are committed to creating a welcoming and inclusive environment where we embrace and celebrate our differences where all employees feel valued contribute to our mission of serving the community and engage in equitable healthcare delivery and workforce practices.
Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity and expression age national origin mental or physical disability genetic information veteran status or any other status protected by federal state or local law.
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Johns Hopkins Medicine is a leading health system and academic institution in the U.S. Find information about doctors, locations, appointments, billing, research, education and more.
