Director, IT Operations

Austin, TX - USA

Monthly Salary: $ 140000 - 160000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Director IT Operations

Role Summary: The inKind IT Operations Director will build and lead the IT Team for our late-stage startup ensuring the corporate infrastructure supports rapid business scaling and aligns with strategic goals. This role combines hands-on technical expertise and strategic oversight to maintain seamless IT operations secure data management and high-performance systems and software implementations across all departments.

Who You Are:

Passionate about our mission and can see the value this role brings to us our restaurant partners and our customers
You are data-driven: creative and broad-minded unafraid to test multiple copy iterations and embrace the power of data and testing to make decisions that inform the creative process
You are detail-oriented: in Hospitality details matter and this translates to everything we do.
You are self-sufficient: youll be working in constant contact with our entire team but each of our members is expected to own their own projects. Manage your own tasks and ask for help when needed.

Responsibilities/Essential Functions:

Build and manage the IT Operations Department to include implementing and maintaining corporate infrastructure including cloud services tool deployment and integration cybersecurity and help desk support;
Oversee and administer the organizations identity management system and establish best practices and policies for group and role based access to organizational tools;
Collaborate with cross-functional teams to identify technology needs and provide innovative solutions to enhance business performance;
Define and implement IT Service Delivery Program for in-person and remote employees and in office technical implementation and support (e.g. conference room technology AV support Wifi support);
Implement corporate asset management program including the configuration and maintenance of mobile device management;
Develop implement and enforce IT policies security protocols and best practices aligned with business objectives;
Oversee vendor relationships and negotiate contracts to ensure cost-effective and high-quality IT services;
Monitor and manage the IT budget forecasting future expenses based on the companys growth trajectory; and
Recruit train and manage future IT staff ensuring the team grows in step with business needs.

Minimum Qualifications:

Bachelors degree in Computer Science IT Administration or a related field or equivalent experience;
6 years of experience in an IT Operations role with a minimum of 3 years in a leadership role preferably within a startup or high-growth environment;
Expertise in managing enterprise-level IT infrastructure and support services in multi platform (MacOS and Windows) hybrid workforce environment while keeping security best practices in mind;
Experience implementing maintaining and supporting Google Suite Microsoft 365 Slack and other productivity SaaS applications;
Experience in the configuration and maintenance of mobile device management software such as JAMF Rippling or VMWare AirWatch;
Experience with developing implementing and enforcing cybersecurity best practices
Excellent leadership team building and communication skills with a focus on customer service and cross-functional collaboration.

Preferred Qualifications:

Demonstrated knowledge and experience with implementation of IT Service Management (ITSM) methodology and configuration and use of ITSM software (e.g. ServiceNow RemedyForce Zendesk JIRA Service Management etc.)
Maintains a current understanding of the IT threat landscape for the industry
ITILv4 Foundation Certification

Work Environment:

The candidate in this position will be primarily located in an office environment and be exposed to lighting temperature and noise level conditions typical of that environment

This position is primarily in-person with an expectation of in-person work at the physical office location in Austin Texas
Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies

Some of our Benefits:

Generous PTO and company holiday policy company paid Short Term Disability
100% employer covered health and dental insurance for our direct employees (a set plan is covered with higher tier healthcare coverage available at employees additional cost; dependent coverage is at employees cost); vision plan available at employees additional cost
Child Care Benefits and generous parental leave
Dog-friendly workspace in a secure building with great views of downtown Austin
Daily lunches and snacks

Salary:

$140000 - $160000 DOE

inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKinds ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race color ancestry religion gender gender identity national origin sexual orientation age marital status disability status veteran status or any other protected category have no bearing on our hiring decisions.

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Required Experience:

Director

Job Title: Director IT OperationsRole Summary: The inKind IT Operations Director will build and lead the IT Team for our late-stage startup ensuring the corporate infrastructure supports rapid business scaling and aligns with strategic goals. This role combines hands-on technical expertise and strat...